Home care agency

Pramacare

Home care agency in Poole, Bournemouth, Christchurch and Poole

Pramacare

Home care agency in Poole, Bournemouth, Christchurch and Poole

CQC GoodDementia
NeighbourhoodHigh Retirement Community
What do these badges mean?
  • High Retirement Community — An above-average share of residents are aged 65 and over (ONS Census) — often a sign of established later-life communities and services.
AddressMoran House, 1 Holes Bay Park, Sterte Avenue West, Poole, BH15 2AA

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About

Pramacare is a home care agency based in Poole, Dorset, providing care and support to people in their own homes. The agency supports older people, those living with dementia, and people with physical disabilities, mental health needs, sensory impairment and learning disabilities.

Pramacare was rated Good by the Care Quality Commission in 2019, with an Outstanding rating for Caring. The agency was also rated Good for Safe, Effective, Responsive and Well-led.

What inspectors found

CQC: Good

Report published 4 September 2019 · Last inspected 24 May 2019

Inspectors rated this domiciliary care agency, which supports 140 people in their own homes, as Good overall, with the report describing very positive feedback about caring, attentive staff. The service's leadership is described as building a culture around its values, reviewing the service regularly, and working with local professionals and the community on projects aimed at wellbeing and reducing isolation. People are said to have personalised, responsive support, with safeguarding, risk management, medicines handling and recruitment all found to be in order.

Strengths noted
  • Staff are described as caring, supportive and going beyond what is expected to keep people happy
  • Care is personalised, and people say they are listened to when planning their support
  • Medicines are handled safely, and staff are trained and know how to keep medication on time
  • Leadership is described as reviewing the service and seeking improvements, with innovative wellbeing projects and strong partnerships
Areas to improve
  • A few people felt staff worked long hours and did not always have enough time to travel between calls, though they said this did not affect their care
  • Some staff said call scheduling could be improved, while most reported schedules were satisfactory; inspectors made a recommendation on this

Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.

Care provided

Dementia

Specialist care

Dementia
Learning disabilities
Mental health
Older people (65+)
Physical disabilities
Sensory impairment

What's nearby

GP surgery0.9 miles
Hospital0.9 miles

Straight-line distances.

What’s in the area

Outdoor Spaces

  • AllotmentsAdequate
  • Play SpaceAmple
  • Golf CourseLimited
  • Public ParkAdequate
  • Tennis CourtAmple
  • Bowling GreenAdequate
  • Playing FieldAdequate

Local Amenities

  • Pubs & BarsPlentiful
  • Restaurants & CafesPlentiful
  • Retail ShoppingPlentiful
  • SupermarketsPlentiful
  • TakeawaysAmple

What home care costs

Hourly (visiting) care — typically £22–£30 per hour
Overnight (waking) care — typically £150–£220 per night
Live-in care — typically £1,100–£1,600 per week

Estimated typical UK ranges — Pramacare will give you a written quote after a free needs assessment. Check who pays with the funding calculator.

Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.

Local health safety net

Pramacare is backed by a local NHS health network. The nearest A&E is Poole Hospital, 0.9 miles away. The local GP practice is POOLE TOWN SURGERY, 0.9 miles away, rated ‘Good’ by the CQC.

Nearest hospital · A&E
Poole Hospital · 0.9 mi
Nearest GP · CQC Good
POOLE TOWN SURGERY · 0.9 mi

Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.

Information last reviewed October 2026.

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