Home care agency
Positive Care Link
Home care agency in Tower Hamlets
Positive Care Link
Home care agency in Tower Hamlets
What do these badges mean?
- Cultural Hub — An excellent range of libraries, museums, galleries, theatres and community venues within easy reach (OpenStreetMap).
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Positive Care Link is a home care agency based in London that delivers care and support in people's own homes. The agency supports older people, younger adults and people living with dementia, physical disabilities, mental health conditions, learning disabilities and substance misuse.
The Care Quality Commission rated Positive Care Link as Requires Improvement in 2022. The agency was rated Good for effectiveness, caring and responsiveness, but Requires Improvement for safety and leadership.
What inspectors found
CQC: Requires improvementReport published 12 December 2022 · Last inspected 9 November 2022
Inspectors found that people receive reliable care from a consistent, long-standing team who understand their needs and treat them with respect. Staff are trained, and the service adjusts care quickly when people's needs change. The service does not currently have a registered manager, although a new manager was due to start.
- Care is described as reliable, delivered by a stable team who have supported people for many years and know their needs well.
- Staff are trained to deliver care safely and effectively, and medicines are handled safely by staff with the right training.
- The service responds promptly to changing needs, including arranging additional care hours when required.
- Managers check care quality through visits and calls, people can reach a manager when needed, and staff say they feel well supported.
- Care plans and risk assessments were not always reviewed, so many no longer reflected people's changing needs.
- Systems for auditing records, including medicines records, were not clear, and daily care records did not allow wellbeing or diet to be monitored.
- Some policies and procedures need updating to reflect current guidance and legislation.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpacePlentiful
- Golf CourseLimited
- Public ParkPlentiful
- Tennis CourtPlentiful
- Bowling GreenSparse
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesPlentiful
- Retail ShoppingPlentiful
- SupermarketsPlentiful
- TakeawaysPlentiful
What home care costs
Estimated typical UK ranges — Positive Care Link will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Positive Care Link is backed by a local NHS health network. The nearest A&E is Royal London Hospital, 0.5 miles away. The local GP practice is BETHNAL GREEN HEALTH CTR., 0.1 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Tower Hamlets
Information last reviewed October 2026.
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