Home care agency
Polly Care Services
Home care agency in Mitcham, Merton
Polly Care Services
Home care agency in Mitcham, Merton
Operated by Polly Care Services
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Polly Care Services is a home care agency based in Mitcham, providing care and support to people in their own homes. The agency supports older people aged 65 and over, younger adults, and people with dementia, physical disabilities, mental health conditions, sensory impairment and learning disabilities. Polly Care Services was rated Good by the Care Quality Commission in 2022, with Good ratings in Effective, Caring, Responsive and Well-led services, though safety was rated Requires Improvement.
What inspectors found
CQC: GoodReport published 29 September 2022 · Last inspected 23 August 2022
Inspectors found that people receiving personal care in their own homes were satisfied with their support. They were usually cared for by a consistent group of familiar staff who respected their privacy and encouraged them to stay as independent as they safely could. The report raised concerns about how thoroughly the provider checked staff suitability before they started work.
- Medicines were well organised, and people received them when they were due.
- Care plans were tailored to each person, helping staff provide individual support at home.
- Staff were described as caring and respectful, and people's dignity and privacy were upheld.
- Managers were seen as approachable, and the service sought the views of people, relatives and staff.
- Checks on staff fitness and suitability before recruitment had not always been thorough enough, and inspectors made a recommendation about the provider's recruitment process.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpacePlentiful
- Golf CourseAdequate
- Public ParkPlentiful
- Tennis CourtAmple
- Bowling GreenAdequate
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsAmple
- Restaurants & CafesAmple
- Retail ShoppingAdequate
- SupermarketsPlentiful
- TakeawaysPlentiful
What home care costs
Estimated typical UK ranges — Polly Care Services will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Polly Care Services is backed by a local NHS health network. The nearest A&E is St Helier Hospital, 1.3 miles away. The local GP practice is RAVENSBURY PARK MEDICAL CENTRE, 0 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Polly Care Services
Polly Care Services is one of 2 services run by Polly Care Services on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Mitcham
Information last reviewed October 2026.
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