Pinnacle Care and Support Services
Home care agency in Chelmsford, Essex
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Pinnacle Care and Support Services Ltd is a home care agency that provides personal care to adults who need support to live as independently as possible. Support is delivered in people's own homes or, depending on assessed needs, in supported living or other specialist housing in the community. Its stated care focus is dementia, and it also supports older people, younger adults, people with physical disabilities, mental health needs, sensory impairment and learning disabilities.
Families are involved in care planning, and the agency aims to build a relationship with each person it supports. Its office is in Chelmsford, Essex. The Care Quality Commission rates the agency Requires Improvement overall. It is rated Good for Caring and Responsive, and Requires Improvement for Safe, Effective and Well-led.
What inspectors found
CQC: Requires improvementReport published 16 October 2019 · Last inspected 18 September 2019
Derwent Court is a newly registered domiciliary care service providing personal care and support to two people aged 65 and over. Inspectors found that staff treated people with kindness, had built good relationships with them, and that relatives agreed people were well looked after. The report says systems for training, risk assessment, safeguarding follow-up and monitoring the quality of the service still need to be developed.
- Inspectors found staff were kind and caring, and people felt comfortable in their presence.
- Relatives said staff looked after people well.
- People were given the care, support and equipment they needed to stay as independent as possible.
- Staff knew how to raise concerns, and policies were in place to deal with complaints.
- The registered provider had not fully carried out all of the local authority's recommendations after a safeguarding incident, and systems were needed to share learning when things go wrong.
- Risk assessments needed to be more specific to each person's needs, and there were no systems yet to monitor late or missed care calls.
- The registered manager had not yet put in place a robust system to make sure staff were trained and competent, and there was little evidence of training on supporting choice and control in people's best interests.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpacePlentiful
- Golf CourseSparse
- Public ParkPlentiful
- Tennis CourtPlentiful
- Bowling GreenAmple
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesPlentiful
- Retail ShoppingPlentiful
- SupermarketsPlentiful
- TakeawaysPlentiful
Gallery
What home care costs
Estimated typical UK ranges — Pinnacle Care and Support Services will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Pinnacle Care and Support Services is backed by a local NHS health network. The nearest A&E is Broomfield Hospital, 2.7 miles away. The local GP practice is RIVERMEAD GATE MED.CTR., 0.4 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Chelmsford
Information last reviewed October 2026.
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