Phoenix Homecare (Norfolk) Limited
Home care agency in Swaffham, Norfolk
What do these badges mean?
- High Retirement Community — An above-average share of residents are aged 65 and over (ONS Census) — often a sign of established later-life communities and services.
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About
Phoenix Homecare (Norfolk) Limited is a home care agency based in Swaffham, Norfolk, providing care and support in people's own homes. It aims to meet the need for domiciliary and domestic care across Norfolk, offering a broad range of personal and practical help so that people can live as safely and independently as possible at home. Dementia is the agency's stated care focus, and it also supports older people, younger adults, people with physical disabilities, mental health needs, sensory impairment and learning disabilities.
The agency relies on trained care staff and a professional management team to deliver its service. The Care Quality Commission rated it Good overall in a report published in 2019. Its Well-led key question was rated Requires Improvement.
What inspectors found
CQC: GoodReport published 19 September 2019 · Last inspected 15 August 2019
Inspectors found a service that promotes an open, person-centred culture, with people and relatives describing staff as approachable and kind. Risks were assessed, medicines were given on time, and staff numbers were sufficient for visits. Inspectors also raised issues around consent records and recording end-of-life wishes in advance, and noted that some staff recruitment records were incomplete.
- Staff were described as kind, caring and respectful, and people's independence and choices were supported
- Risk assessments were in place and staff knew how to help people stay safe
- Medicines were provided when needed and there were enough staff to complete care visits
- Staff received sufficient training and supervision, and the provider acted on shortfalls it identified
- Some written consent was obtained from people without legal authority to give it, leading to a recommendation about consent
- People's end-of-life wishes were not routinely assessed while they were well, leading to a recommendation about end of life care
- Records of pre-employment checks for new staff were not always kept as required
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAdequate
- Play SpaceSparse
- Golf CourseSparse
- Public ParkPlentiful
- Tennis CourtLimited
- Bowling GreenSparse
- Playing FieldAdequate
Local Amenities
- Pubs & BarsSparse
- Restaurants & CafesAdequate
- Retail ShoppingSparse
- SupermarketsAdequate
- TakeawaysSparse
What home care costs
Estimated typical UK ranges — Phoenix Homecare (Norfolk) Limited will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Phoenix Homecare (Norfolk) Limited is backed by a local NHS health network. The nearest A&E is The Queen Elizabeth Hospital, 12.7 miles away. The local GP practice is CAMPINGLAND SURGERY, 0.1 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Swaffham
Information last reviewed October 2026.
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