Pheonix Healthcare
Home care agency in High Wycombe, Buckinghamshire
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About
Pheonix Healthcare is a home care agency based in High Wycombe, Buckinghamshire, providing care and support in clients' own homes. The agency works with older people, younger adults, and those living with dementia, physical disabilities, mental health conditions, sensory impairment, learning disabilities and eating disorders.
Pheonix Healthcare was rated Requires Improvement by the Care Quality Commission in 2022. The inspection found the Caring key question to be Good, while Safe, Effective, Responsive and Well-led were all rated Requires Improvement.
What inspectors found
CQC: Requires improvementReport published 12 April 2022 · Last inspected 8 March 2022
Inspectors found that people and relatives said staff were kind and caring, and that planned visits were generally completed, although some ran shorter than scheduled or started at the wrong time. Daily care notes mostly recorded tasks and gave little about people's wellbeing, and the report found the service's records and governance needed improvement. The service had no registered manager at the time of inspection.
- People and relatives described staff as kind and caring, and the provider had recorded compliments about the service.
- Protective equipment was sufficient, and incidents and accidents were investigated satisfactorily.
- Complaints were managed well, with good investigations.
- Consent forms were in place and signed, and staff supervision records were satisfactory.
- Some visits did not last the scheduled time, and some were not carried out at the planned time.
- Staff personnel files had gaps, including conflicting dates for criminal record checks and some missing employment references, and some staff competency assessments and training records were incomplete.
- Daily notes mostly described completed tasks rather than people's physical, emotional or social wellbeing, and resuscitation and end-of-life preferences needed to be reviewed and recorded.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAdequate
- Play SpacePlentiful
- Golf CourseAdequate
- Public ParkAdequate
- Tennis CourtAmple
- Bowling GreenAdequate
- Playing FieldAmple
Local Amenities
- Pubs & BarsSparse
- Restaurants & CafesSparse
- Retail ShoppingLimited
- SupermarketsAdequate
- TakeawaysAdequate
What home care costs
Estimated typical UK ranges — Pheonix Healthcare will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Pheonix Healthcare is backed by a local NHS health network. The nearest A&E is Wexham Park Hospital, 8.5 miles away. The local GP practice is KINGSWOOD SURGERY, 1.2 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near High Wycombe
Information last reviewed October 2026.
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