Phemacare Ltd
Home care agency in Dudley
Operated by Phemacare
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Phemacare Ltd is a home care agency based in Dudley, West Midlands, providing care and support in people's own homes. The agency supports older people aged 65 and over, younger adults, and people with dementia, physical disabilities, mental health conditions, sensory impairment, learning disabilities, substance misuse, and eating disorders.
Phemacare Ltd was rated Requires Improvement by the Care Quality Commission in 2021.
What inspectors found
CQC: Requires improvementReport published 9 July 2021 · Last inspected 8 April 2021
Inspectors found that people receiving personal care in their own homes said they felt safe, and that individual staff were kind and caring. Staff had received some training, but not on every health condition that people using the service had. The report describes ongoing weaknesses in oversight, record-keeping and safety systems, and the service was rated requires improvement.
- People who spoke with inspectors said they felt safe with the service.
- Individual staff were described as kind and caring.
- Staff said they had received some training to meet people's needs.
- Spot checks of staff visits in people's homes were carried out to check that people received the support they needed.
- Records were not always available when inspectors asked for them, partly because documents had been taken off site and stored files were poorly organised.
- Oversight was lacking, and quality and safety checks did not identify or act on risks, including medication administration and care planning. Previous action plans had not been met.
- Medication administration records did not always list people's current medicines, and care plans were missing for some known health conditions. Staff had not completed training on all of those conditions.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpacePlentiful
- Golf CourseLimited
- Public ParkPlentiful
- Tennis CourtSparse
- Bowling GreenAmple
- Playing FieldAdequate
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesAmple
- Retail ShoppingPlentiful
- SupermarketsPlentiful
- TakeawaysPlentiful
What home care costs
Estimated typical UK ranges — Phemacare Ltd will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Phemacare Ltd is backed by a local NHS health network. The nearest A&E is Russells Hall Hospital, 1.5 miles away. The local GP practice is LIMESTONE SURGERY, 0.2 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Phemacare
Phemacare Ltd is one of 3 services run by Phemacare on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Dudley
Information last reviewed October 2026.
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