Personal Assistant Services East
Home care agency in Great Yarmouth, Norfolk
Operated by Independence Matters C.I.C.
What do these badges mean?
- High Retirement Community — An above-average share of residents are aged 65 and over (ONS Census) — often a sign of established later-life communities and services.
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Personal Assistant Services East is a home care agency based in Great Yarmouth, Norfolk, providing care and support in people's own homes. It covers the whole of Norfolk and offers support both at home and in the community, with a particular focus on dementia. The agency supports older people, younger adults, people with physical disabilities, people with learning disabilities and people living with dementia. It says its support is tailored to each person, with time taken to understand what suits them and their family carers.
The Care Quality Commission rates Personal Assistant Services East as Requires Improvement, in a report published in 2019. Its key question ratings are Good for effective, caring and responsive services, and Requires Improvement for safe and well-led services.
What inspectors found
CQC: Requires improvementReport published 1 July 2019 · Last inspected 8 April 2019
Personal Assistant Services – East is a domiciliary care agency supporting 24 people with learning or physical disabilities, mental illness, or dementia in their own homes or supported living. Inspectors found that staff build close, trusting relationships with people, support their independence and interests, and seek consent in the least restrictive way. Governance was the main area of concern, and the overall rating is Requires Improvement, down from Good in 2016.
- Staff form close and trusting relationships with the people they support
- People are supported to make their own decisions, stay independent, and pursue hobbies and interests
- Staff understand safeguarding, and accidents and incidents are reported and acted upon with lessons shared
- Staff feel well supported by the registered manager, who fosters a caring and positive working culture and involves people and stakeholders in service development
- Support plans lacked detail and were not always kept up to date
- Shortcomings were found in some aspects of medicine record management
- Internal audits of care and medical records were infrequent and not always effective, and team manager shortages temporarily raised workloads; the service is in breach of Regulation 17 on governance
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpacePlentiful
- Golf CourseLimited
- Public ParkSparse
- Tennis CourtSparse
- Bowling GreenSparse
- Playing FieldAdequate
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesPlentiful
- Retail ShoppingPlentiful
- SupermarketsAmple
- TakeawaysPlentiful
Gallery
What home care costs
Estimated typical UK ranges — Personal Assistant Services East will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Personal Assistant Services East is backed by a local NHS health network. The nearest A&E is James Paget University Hospital, 2 miles away. The local GP practice is NELSON MEDICAL CENTRE, 1 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Great Yarmouth
Information last reviewed October 2026.
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