Pelham House Residential Care Home with Dementia
Residential care home in Haywards Heath, West Sussex
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
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About
Pelham House Residential Care Home with Dementia is a family-run home in Haywards Heath, West Sussex, offering residential, dementia and respite care for 30 residents. It occupies a large detached house in its own grounds in nearby Cuckfield, refurbished to feel comfortable and homely.
Its 30 bedrooms are all en-suite. Shared spaces include two lounges, a dining room, an activities room, a hair and beauty salon, a sensory garden and an enclosed garden. Meals come from a wide menu adjusted to each resident's preferences and dietary needs. Residents take part in a social activities programme, and the home uses a specially adapted vehicle for trips to local cafés and attractions. The Care Quality Commission rates the home Requires Improvement overall, in a report published in 2023. Its key-question grades are Safe and Well-led: Requires Improvement; Effective, Caring and Responsive: Good.
What inspectors found
CQC: Requires improvementReport published 18 July 2023 · Last inspected 20 March 2023
Inspectors found that people receive caring, patient support from staff, and that call bells are answered promptly. The report also found that medicines were not always handled safely and that risks to people, including those linked to diabetes and catheter use, were not always well assessed or managed. Inspectors said the provider's oversight of quality and safety was not strong enough.
- Staff were described as kind, caring and patient in their support of people.
- People said that call bells were responded to in a timely way.
- Some people said they felt safe, and inspectors found there were sufficient staff deployed.
- Medicines were not always administered or stored safely, including a clinical room and cupboards being left unlocked and unattended.
- Risk assessments were not always detailed enough, and risks to people's health needs were not always managed effectively.
- Quality monitoring and oversight by the provider were not adequate, and possible safeguarding incidents were not always identified or reported.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
Facilities
What's nearby
- Near a main road
Straight-line distances. Road and rail noise from government strategic noise mapping (modelled, not measured). A&E departments from the NHS website. Locations © OpenStreetMap contributors.
What’s in the area
Outdoor Spaces
- AllotmentsAdequate
- Play SpaceAdequate
- Golf CourseSparse
- Public ParkSparse
- Tennis CourtPlentiful
- Bowling GreenLimited
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsSparse
- Restaurants & CafesLimited
- Retail ShoppingSparse
- SupermarketsLimited
- TakeawaysLimited
Local crime statistics
122 recorded crimes in the local area (April 2026)
Top categories:
Source: data.police.uk · within 1 mile
Fees and funding
| Care type | Weekly fee | Source |
|---|---|---|
| Residential care | Fees on request | — |
| Dementia care | Fees on request | — |
| Respite (short stay) | Fees on request | — |
- Funding accepted
- Not stated
Fees depend on the room and the care needed, so ask the home for a written quote. Check who pays with the funding calculator, or see what West Sussex council pays.
Care fee trajectory
| Year | Council rate (per week) |
|---|---|
| 2024 | £984 |
| 2025 | £1,033 |
What West Sussex council pays care homes, and whether it will help with fees
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Pelham House Residential Care Home with Dementia is backed by a local NHS health network. The nearest A&E is Princess Royal Hospital, 2.6 miles away. The local GP practice is CUCKFIELD MEDICAL CENTRE, 0.2 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Community & connection in Haywards Heath
Local clubs, charities and support groups that help older residents stay active and connected.
Community Transport Sussex
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Horsham University of the Third Age
The charity's object is the advancement of education and, in particular, the education of older people and those retired from full time work, by all means including associated activities conducive…
Raise Your Voice
Raise Your Voice is a music project for vulnerable people living with dementia and their carers, based in the area around Lewes, East Sussex. Each session is run by two professional musicians,…
Age Concern Hassocks & District
Social care for the older people of Hassocks and nearby villages along the South Downs. The day centre provides a freshly cooked three-course meal each weekday and a wide range of entertainment,…
Befriended
Befriended provides a range of services aimed at combating loneliness and isolation amongst older people living in Mid Sussex. These include face to face befriending, telephone befriending,…
More care homes near Haywards Heath
Information last reviewed October 2026.
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