Home care agency
Peacocks Care Services Limited
Home care agency in Birmingham
Peacocks Care Services Limited
Home care agency in Birmingham
What do these badges mean?
- Cultural Hub — An excellent range of libraries, museums, galleries, theatres and community venues within easy reach (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Peacocks Care Services Limited is a home care agency based in Birmingham, West Midlands, delivering care and support in people's own homes. It supports older people aged 65 and over, younger adults, and people with dementia, physical disabilities and mental health needs. The agency is rated Requires Improvement by the Care Quality Commission, with the most recent report published in 2020. It was rated Good for Effective, Caring and Responsive care, though the Safe and Well-led key questions were rated Requires Improvement.
What inspectors found
CQC: Requires improvementReport published 24 March 2020 · Last inspected 19 February 2020
Inspectors found that Peacocks Care Services, a newly registered home care service, delivers individualised care from regular staff who know people's needs well. People said staff arrived on time and stayed the full call, infection control was followed, and people's meals, healthcare access, privacy, dignity and consent were handled well. Systems for checking the quality and safety of the service had not always worked, and risk assessments were not clear for every risk.
- Staff have detailed knowledge of individual needs and know how to keep people safe
- Calls are kept on time and staff stay for the full duration
- People are treated kindly, with their privacy, dignity and independence respected
- Staff follow infection control guidance and have access to protective equipment, and people's nutrition and healthcare needs are met
- Risk assessments were not clear for all risks, so staff lacked guidance on reducing some risks
- Staff recruitment did not consistently follow the provider's own policies, so suitable staff were not always ensured
- Quality monitoring systems had not always identified where improvements were needed
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsSparse
- Play SpaceAmple
- Golf CourseLimited
- Public ParkPlentiful
- Tennis CourtLimited
- Bowling GreenLimited
- Playing FieldAdequate
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesPlentiful
- Retail ShoppingPlentiful
- SupermarketsPlentiful
- TakeawaysPlentiful
What home care costs
Estimated typical UK ranges — Peacocks Care Services Limited will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Peacocks Care Services Limited is backed by a local NHS health network. The nearest A&E is Heartlands Hospital, 2.2 miles away. The local GP practice is BABYLON GP AT HAND BIRMINGHAM, 0.3 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Birmingham
Information last reviewed October 2026.
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