Home care agency
OneCall
Home care agency in Stockton-on-Tees
OneCall
Home care agency in Stockton-on-Tees
Operated by Stockton-on-Tees Borough Council
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About
OneCall is a home care agency based in Stockton-on-Tees in North East England. It provides care and support delivered in people's own homes, with a particular focus on dementia. The agency supports older people, those with physical disabilities, mental health needs, sensory impairment and learning disabilities.
OneCall was rated Good by the Care Quality Commission in 2019, with Good grades across all five key areas: Safe, Effective, Caring, Responsive and Well-led.
What inspectors found
CQC: GoodReport published 11 November 2019 · Last inspected 29 October 2019
Inspectors found that One Call, a service that monitors sensor alerts in people's homes around the clock, provided personal care to only about ten people a month on average. Staff were described as knowing how to spot and report abuse, managing risks through recorded assessments, and treating people with kindness and respect. Staffing and training were reported as adequate, and people were involved in decisions about their care.
- Staff understood how to identify and report abuse, and people felt confident raising concerns
- Risks to people's health, safety and welfare were assessed and recorded, with plans to reduce them
- Staff were recruited safely, trained and supported, and treated people kindly and with respect
- Policies and systems supported people's choice and control, with the least restrictive approach used
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpaceSparse
- Golf CourseSparse
- Public ParkAmple
- Tennis CourtAdequate
- Bowling GreenAdequate
- Playing FieldAdequate
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesAmple
- Retail ShoppingAmple
- SupermarketsPlentiful
- TakeawaysPlentiful
What home care costs
Estimated typical UK ranges — OneCall will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
OneCall is backed by a local NHS health network. The nearest A&E is University Hospital of North Tees, 1.9 miles away. The local GP practice is TENNANT STREET MEDICAL PRACTICE, 0.2 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Stockton-on-Tees Borough Council
OneCall is one of 4 services run by Stockton-on-Tees Borough Council on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Stockton-on-Tees
Information last reviewed October 2026.
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