Novus Care Limited - Wickford
Home care agency in Wickford, Essex
Operated by Novus Care
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About
Novus Care Limited - Wickford is a home care agency based in Wickford, Essex, providing care and support in people's own homes. Its main focus is dementia, and it also supports people with physical disabilities, mental health needs, sensory impairment, learning disabilities, substance misuse and eating disorders. The Care Quality Commission rated the agency Good overall in its report published in 2021, and it received Good ratings for each of the five key questions: safe, effective, caring, responsive and well-led.
What inspectors found
CQC: GoodReport published 8 October 2021 · Last inspected 4 February 2021
Novus Care is a good-rated service supporting 56 people aged 65 and over with personal care, mainly help with personal hygiene and eating. Most people and relatives spoke positively, describing staff as caring and reliable, with regular staff who built good relationships with them. Inspectors found care needs were assessed before support began, care plans were detailed and reviewed with the people involved, and staff were trained and supported to respect people's choices.
- People and relatives said they felt safe with staff, and recruitment checks and safeguarding training were in place.
- Care was prioritised around people with the greatest needs, and staff had a good supply of PPE that they used effectively.
- Care plans were detailed, covered health needs, and included end of life choices where appropriate.
- The registered manager oversaw complaints and responded to them appropriately and on time, and governance checks were routinely carried out.
- Some staff said communication between themselves and the office could be improved.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsLimited
- Play SpaceSparse
- Golf CourseLimited
- Public ParkSparse
- Tennis CourtLimited
- Bowling GreenLimited
- Playing FieldAdequate
Local Amenities
- Pubs & BarsLimited
- Restaurants & CafesLimited
- Retail ShoppingLimited
- SupermarketsLimited
- TakeawaysLimited
Gallery
What home care costs
Estimated typical UK ranges — Novus Care Limited - Wickford will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Novus Care Limited - Wickford is backed by a local NHS health network. The nearest A&E is Basildon Hospital, 5.1 miles away. The local GP practice is ROBERT FREW MEDICAL CENTRE, 0.5 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Novus Care
Novus Care Limited - Wickford is one of 5 services run by Novus Care on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Wickford
Information last reviewed October 2026.
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