Home care agency
New Office
Home care agency in Rossendale, Lancashire
New Office
Home care agency in Rossendale, Lancashire
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About
New Office is a home care agency based in Rossendale, Lancashire, providing care and support to people in their own homes. It supports older people aged 65 and over, younger adults under 65, and people living with dementia, physical disabilities and mental health conditions. The agency was rated Good by the Care Quality Commission in 2021 across all key areas: Safe, Effective, Caring, Responsive and Well-led.
What inspectors found
CQC: GoodReport published 12 August 2021 · Last inspected 19 July 2021
Inspectors rated this provider, which gives personal care to around 40 people in their own homes from a Burnley office, as good. Care was described as coming from a small, familiar group of staff who were kind and attentive, respected people's choices, and supported their privacy and independence. People were said to enjoy spending time with their carers, and the leadership team was described as committed to a high standard of person-centred support.
- Staffing levels were adequate, and people were supported by a consistent, familiar team.
- Staff helped people take their medicines safely and followed sound infection prevention practices.
- Staff were trained and competent, and they helped people with meals and drinks and liaised with healthcare services.
- Complaints were handled through an effective procedure, lessons were learned from incidents, and people were supported to remain at home at the end of life.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAdequate
- Play SpaceSparse
- Golf CourseLimited
- Public ParkSparse
- Tennis CourtAdequate
- Bowling GreenSparse
- Playing FieldAmple
Local Amenities
- Pubs & BarsAmple
- Restaurants & CafesSparse
- Retail ShoppingSparse
- SupermarketsAmple
- TakeawaysSparse
What home care costs
Estimated typical UK ranges — New Office will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
New Office is backed by a local NHS health network. The nearest A&E is Fairfield Hospital, 7.4 miles away. The local GP practice is ST JAMES' MEDICAL CENTRE, 0.3 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Rossendale
Information last reviewed October 2026.
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