Home care agency
New Generation Healthcare UK Ltd
Home care agency in Lewisham
New Generation Healthcare UK Ltd
Home care agency in Lewisham
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
New Generation Healthcare UK Ltd is a domiciliary care provider based in London, delivering care and support to people in their own homes. The agency supports older people aged 65 and over, younger adults under 65, and people with dementia, physical disabilities, mental health conditions and sensory impairment.
The Care Quality Commission inspected New Generation Healthcare UK Ltd in 2022 and rated it Requires Improvement overall. The key questions of Safe, Effective, Caring, Responsive and Well-led were all rated Requires Improvement.
What inspectors found
CQC: Requires improvementReport published 12 April 2022 · Last inspected 2 March 2022
Inspectors found that most people were happy with the care they received, and that care workers were considerate while respecting people's privacy and dignity. Staff understood safeguarding procedures, had suitable protective equipment, and felt supported by the registered manager. However, the report raised gaps in how risks were assessed and planned for, how medicines were recorded, and how consistent and person-centred care plans were.
- Most people said they were happy with their care, and care workers were described as considerate.
- People's privacy was respected and their dignity was maintained.
- Staff understood the provider's safeguarding policies and knew how to report concerns.
- Staff had access to appropriate personal protective equipment, and felt supported by the registered manager.
- Risks, including those linked to specific health conditions, were not always assessed, and staff did not always have the information they needed to support people safely.
- Medicines were not always recorded in line with the provider's policy, and people were not always told when care staff were running late.
- Quality assurance systems were not effective enough to monitor and improve the service, and care plans were not always person-centred or consistent.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpacePlentiful
- Golf CourseLimited
- Public ParkPlentiful
- Tennis CourtAmple
- Bowling GreenAdequate
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesPlentiful
- Retail ShoppingPlentiful
- SupermarketsPlentiful
- TakeawaysPlentiful
What home care costs
Estimated typical UK ranges — New Generation Healthcare UK Ltd will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
New Generation Healthcare UK Ltd is backed by a local NHS health network. The nearest A&E is Royal London Hospital, 2.1 miles away. The local GP practice is GROVE MEDICAL CENTRE, 0.2 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Lewisham
Information last reviewed October 2026.
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