Neighbourhood Care HQ

Neighbourhood Care HQ

Home care agency in Burnham-on-sea, Somerset

CQC GoodDementia
NeighbourhoodHigh Retirement Community
What do these badges mean?
  • High Retirement Community — An above-average share of residents are aged 65 and over (ONS Census) — often a sign of established later-life communities and services.
AddressPost Office Chambers, 6 Victoria Street, Burnham-on-sea, TA8 1AL

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About

Neighbourhood Care HQ is a home care agency that has served the local community since 2011, delivering care and support in people's own homes with services tailored to each person's needs. Its care focus is dementia, and it also supports older people, younger adults, people with physical disabilities, mental health needs, sensory impairment, learning disabilities and substance misuse. The agency's office is in Burnham-on-Sea, Somerset. The Care Quality Commission rated it Good overall in its 2022 report, with Good ratings for the Safe, Effective, Caring, Responsive and Well-led key questions.

What inspectors found

CQC: Good

Report published 17 November 2022 · Last inspected 16 September 2022

Inspectors found that this domiciliary care agency in Burnham-on-Sea and Highbridge, Somerset, delivered safe, consistent care to 45 people in their own homes, with visits delivered on time and none missed. Staff were described as kind, skilled and respectful, supported by managers, an out-of-hours on-call system, and induction, supervision and training. The report describes a well-led service with a positive culture and feedback from people, relatives and staff that was acted upon.

Strengths noted
  • Care was reported as safe, consistent and reliable, with no missed visits
  • Staff were recruited safely and supported through induction, supervision and training
  • Care plans and risk assessments were person-centred and gave clear guidance
  • Feedback from people, relatives and staff was sought, acted upon and consistently positive

Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.

Care provided

Dementia

Specialist care

Dementia
Learning disabilities
Mental health
Older people (65+)
Physical disabilities
Sensory impairment
Substance misuse
Younger adults (under 65)

What's nearby

GP surgery300 m
Hospital6.0 miles

Straight-line distances.

What’s in the area

Outdoor Spaces

  • AllotmentsSparse
  • Play SpaceSparse
  • Golf CourseSparse
  • Public ParkSparse
  • Tennis CourtAdequate
  • Bowling GreenSparse
  • Playing FieldSparse

Local Amenities

  • Pubs & BarsSparse
  • Restaurants & CafesSparse
  • Retail ShoppingLimited
  • SupermarketsSparse
  • TakeawaysSparse

What home care costs

Hourly (visiting) care — typically £22–£30 per hour
Overnight (waking) care — typically £150–£220 per night
Live-in care — typically £1,100–£1,600 per week

Estimated typical UK ranges — Neighbourhood Care HQ will give you a written quote after a free needs assessment. Check who pays with the funding calculator.

Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.

Local health safety net

Neighbourhood Care HQ is backed by a local NHS health network. The nearest A&E is Weston General Hospital, 6 miles away. The local GP practice is SYMPHONY NORTH HEALTHCARE, 0.2 miles away, rated ‘Good’ by the CQC.

Nearest hospital · A&E
Weston General Hospital · 6 mi
Nearest GP · CQC Good
SYMPHONY NORTH HEALTHCARE · 0.2 mi

Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.

Information last reviewed October 2026.

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