Moonstone Care UK
Home care agency in Newham
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
Do you run Moonstone Care UK? Manage this listing free.
About
Moonstone Care UK is a home care agency that provides domiciliary care to older and vulnerable adults in their own homes. Its stated aim is to help people stay as independent as possible while remaining in familiar surroundings. Support can range from visits of around 30 minutes to live-in care, with a dedicated care plan drawn up for each person. The agency has a particular focus on dementia and also supports older people, younger adults, people with physical disabilities, people with mental health needs and people with learning disabilities. Its office is in Newham, London.
The Care Quality Commission rated the agency Requires Improvement overall in a report published in 2022, and it received the same rating for each of the five key questions: safe, effective, caring, responsive and well-led.
What inspectors found
CQC: Requires improvementReport published 7 January 2022 · Last inspected 1 October 2021
Inspectors rated this domiciliary care agency, which supports 35 people in their own homes, as requiring improvement at its first inspection in late 2021. Staff were described as kind and caring, people said they felt safe and respected, and the registered manager was praised as approachable. Inspectors also found gaps in recruitment checks, risk assessments, staffing deployment, medicines management, care planning and quality monitoring.
- People and relatives said staff treated them with dignity, respect, kindness and compassion.
- People were involved in decisions about their care and were supported to have choice and control.
- Staff received training and supervision to help them carry out their role.
- The registered manager was described as approachable and well regarded by people, relatives and staff.
- Recruitment practices were not always safe, and inspectors could not be assured that all staff were suitable to work with people.
- Risk assessments lacked detail on how risks were to be reduced, and staffing levels were not always sufficient to meet people's needs safely.
- Medicines were not always managed safely, and care plans were inconsistent, so people did not always receive personalised care.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpacePlentiful
- Golf CourseLimited
- Public ParkPlentiful
- Tennis CourtPlentiful
- Bowling GreenSparse
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesPlentiful
- Retail ShoppingPlentiful
- SupermarketsPlentiful
- TakeawaysPlentiful
What home care costs
Estimated typical UK ranges — Moonstone Care UK will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Moonstone Care UK is backed by a local NHS health network. The nearest A&E is Newham Hospital, 1.9 miles away. The local GP practice is STRATFORD VILLAGE SURGERY, 0.2 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Newham
Information last reviewed October 2026.
Reviews from families
No reviews yet. If someone close to you lives or lived at Moonstone Care UK, your experience helps other families.
Write a review
Make an enquiry
Free, independent help
Talk to an adviser
Not sure where to start with home care? Ask Bart, our AI assistant, answers questions about funding, care types and what to look for straight away. For anything you’d rather talk through, leave your number and a person from AskBart calls you back within one working day.
We don’t sell your details or take commission from homes, so the advice is the same whichever home you choose.
Do you run Moonstone Care UK?
This profile is built from the public CQC register and independent data. Claim it — free — to add a description, fees, vacancies and photos. Spotted something wrong? Let us know and we’ll fix it.