Home care agency
Medical Express (Domiciliary Care)
Home care agency in Lewisham
Medical Express (Domiciliary Care)
Home care agency in Lewisham
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Medical Express (Domiciliary Care) is a home care agency based in London that delivers care and support in people's own homes. It supports older people aged 65 and over, younger adults, and people with physical disabilities, mental health needs, sensory impairment and eating disorders.
The agency was rated Good by the Care Quality Commission in 2022, receiving Good grades for safety, effectiveness, caring and responsiveness. The key question on leadership was rated Requires Improvement.
What inspectors found
CQC: GoodReport published 6 June 2022 · Last inspected 15 December 2021
Inspectors looked at a domiciliary care agency that provides personal care to one person in their own home, operated from a care home run by the same registered manager. The person using the service was reported to be content with the agency, and staff were described as knowing how to safeguard people, as having suitable training and protective equipment. Concerns centred on medicines handling, the robustness of risk assessments, and how well the registered manager monitored the quality of the service.
- The one person using the service expressed satisfaction with the agency, though the feedback obtained was limited.
- Staff showed good understanding of safeguarding procedures, and the provider had effective measures in place to keep people safe.
- Staff had access to suitable protective equipment and training that matched their roles.
- The person was supported to make their own choices, with the least restrictive approach used by staff.
- Medicines were not being managed in line with the provider's own policy, and inspectors made a recommendation about this.
- The provider's systems for assessing risk were not robust enough, and inspectors recommended that practice be updated.
- The registered manager did not have effective systems for monitoring the quality of the service.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpacePlentiful
- Golf CourseLimited
- Public ParkPlentiful
- Tennis CourtPlentiful
- Bowling GreenAmple
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsAdequate
- Restaurants & CafesPlentiful
- Retail ShoppingAdequate
- SupermarketsPlentiful
- TakeawaysPlentiful
What home care costs
Estimated typical UK ranges — Medical Express (Domiciliary Care) will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Medical Express (Domiciliary Care) is backed by a local NHS health network. The nearest A&E is University Hospital Lewisham, 1.1 miles away. The local GP practice is TORRIDON ROAD MEDICAL PRACTICE, 0.4 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Lewisham
Information last reviewed October 2026.
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