Home care agency
Master Quality Health Care Services
Home care agency in St. Helens
Master Quality Health Care Services
Home care agency in St. Helens
Operated by Master Quality Healthcare Services
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Master Quality Health Care Services is a home care agency based in St. Helens, Merseyside, providing care and support to people in their own homes. The agency supports older people, younger adults and those living with dementia, physical disabilities, mental health conditions, sensory impairment, learning disabilities and substance misuse.
Master Quality Health Care Services was rated Requires Improvement by the Care Quality Commission in 2023. The agency was assessed as Good for effectiveness, caring and responsiveness, though both safety and leadership were rated Requires Improvement.
What inspectors found
CQC: Requires improvementReport published 20 June 2023 · Last inspected 29 March 2023
Inspectors found that people using this home-care service felt safe, were supported by safely recruited and trained staff, and were treated with respect and dignity. Staff supported people's choice and control in line with their best interests. Inspectors noted that the electronic records system was fully working during the visit, so not all records could be accessed.
- People said they felt safe when receiving care and support.
- Staff were safely recruited, enough were employed to meet needs, and they had received induction and role-specific training.
- People said staff were respectful, caring and treated them with dignity.
- Family members could access relatives' care records where appropriate, and people knew how to raise concerns and felt they were answered properly.
- Care plans were person-centred but needed more detail.
- Inspectors made two recommendations about medicines management and about the provider reviewing whether its monitoring systems effectively identify needed improvements.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpaceAdequate
- Golf CourseSparse
- Public ParkAmple
- Tennis CourtAmple
- Bowling GreenPlentiful
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesPlentiful
- Retail ShoppingPlentiful
- SupermarketsPlentiful
- TakeawaysPlentiful
What home care costs
Estimated typical UK ranges — Master Quality Health Care Services will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Master Quality Health Care Services is backed by a local NHS health network. The nearest A&E is Whiston Hospital, 3.1 miles away. The local GP practice is HALL STREET MEDICAL CENTRE, 0.1 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Master Quality Healthcare Services
Master Quality Health Care Services is one of 2 services run by Master Quality Healthcare Services on AskBart. See how the group's services are rated and where it operates.
More home care agencies near St. Helens
Information last reviewed October 2026.
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