Home care agency
Luna 3-6-5 Healthcare Services Ltd
Home care agency in Wells, Somerset
Luna 3-6-5 Healthcare Services Ltd
Home care agency in Wells, Somerset
What do these badges mean?
- High Retirement Community — An above-average share of residents are aged 65 and over (ONS Census) — often a sign of established later-life communities and services.
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About
Luna 3-6-5 Healthcare Services Ltd is a home care agency based in Wells, Somerset, providing care and support in people's own homes. It supports older people aged 65 and over, as well as younger adults under 65, enabling them to receive personalised care while remaining in their own homes.
The Care Quality Commission inspected Luna 3-6-5 Healthcare Services Ltd in 2023 and rated it as Requires Improvement overall. The inspection found the Caring key question rated Good, while Safe, Effective, Responsive and Well-led were all rated Requires Improvement.
What inspectors found
CQC: Requires improvementReport published 24 January 2023 · Last inspected 30 November 2022
Inspectors found that people receiving personal care from this home-based agency were treated well and supported. Staff were described as knowing people's needs and preferences, providing consistent care, and respecting privacy and dignity, and people and relatives said staff were kind and caring. Care needs were assessed before a package began, with people and their families involved in that process.
- Staff knew people's needs and preferences well, and people received consistent care.
- Staff respected privacy and dignity and supported people to maintain their independence.
- People and relatives described staff as kind and caring.
- Care needs were assessed before care started, with people and their families involved.
- Care plans did not give staff clear enough guidance on delivering care and support, and not all risks were assessed.
- Medicines management put people at risk, including unclear guidance on when as-needed medicines should be given.
- Safeguarding and infection control were not always applied effectively, and the principles of the Mental Capacity Act were not followed. Call monitoring was ineffective, and one person raised concerns about late calls.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAdequate
- Play SpaceSparse
- Golf CourseSparse
- Public ParkSparse
- Tennis CourtAmple
- Bowling GreenAdequate
- Playing FieldAdequate
Local Amenities
- Pubs & BarsAdequate
- Restaurants & CafesAdequate
- Retail ShoppingAmple
- SupermarketsAmple
- TakeawaysSparse
What home care costs
Estimated typical UK ranges — Luna 3-6-5 Healthcare Services Ltd will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Luna 3-6-5 Healthcare Services Ltd is backed by a local NHS health network. The nearest A&E is Weston General Hospital, 15.9 miles away. The local GP practice is WELLS HEALTH CENTRE, 0.5 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Wells
Information last reviewed October 2026.
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