City and County Healthcare Group
London Care (Lingfield Lodge)
Home care agency in East Grinstead, West Sussex
Operated by City and County Healthcare Group
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
London Care (Lingfield Lodge) is a home care agency based in East Grinstead that delivers care and support to people in their own homes. The service supports older people, younger adults, and people living with dementia, physical disabilities, mental health conditions and sensory impairment. It forms part of the City and County Healthcare Group.
The agency was rated as Requiring Improvement by the Care Quality Commission in 2023 across all key questions: Safe, Effective, Caring, Responsive and Well-led.
What inspectors found
CQC: Requires improvementReport published 21 August 2023 · Last inspected 10 March 2023
Inspectors visited a domiciliary service providing personal care to people living in extra care housing in East Grinstead, supporting people with mental health needs, learning disabilities, physical disabilities and dementia. Staff were found to understand how to protect people from abuse and how to report it, and there were enough staff overall, although feedback about the timing and length of visits was mixed. Management consistency and oversight were highlighted as areas that needed attention.
- Staff understand how to safeguard people and how to recognise and report abuse.
- There are sufficient staff to support people, although views on the timing and length of calls varied.
- People's communication needs are assessed, and information can be provided in an accessible format.
- Complaints are handled in line with the provider's policy.
- Risks linked to people's physical and mental health were not always assessed in a personalised way, and some care plans lacked detail about how staff should respond.
- Some staff did not have the skills and training needed to support people with complex needs, and medicines were not always managed safely.
- Management support was inconsistent, and the provider's quality assurance systems did not identify the shortfalls that inspectors found.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAdequate
- Play SpaceAmple
- Golf CourseSparse
- Public ParkAmple
- Tennis CourtPlentiful
- Bowling GreenAdequate
- Playing FieldAmple
Local Amenities
- Pubs & BarsAmple
- Restaurants & CafesAmple
- Retail ShoppingAmple
- SupermarketsAmple
- TakeawaysAdequate
Gallery
What home care costs
Estimated typical UK ranges — London Care (Lingfield Lodge) will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
London Care (Lingfield Lodge) is backed by a local NHS health network. The nearest A&E is East Surrey Hospital, 8.7 miles away. The local GP practice is MOATFIELD SURGERY, 0.3 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of City and County Healthcare Group
London Care (Lingfield Lodge) is one of 150 services run by City and County Healthcare Group on AskBart. See how the group's services are rated and where it operates.
More home care agencies near East Grinstead
Information last reviewed October 2026.
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