City and County Healthcare Group
London Care (Basildon)
Home care agency in Basildon, Essex
Operated by City and County Healthcare Group
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
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About
London Care (Basildon) is a home care agency run by City and County Healthcare Group, based in Basildon, Essex. It provides care and support in people's own homes for clients with dementia, older people, younger adults, and those with physical disabilities, mental health needs, sensory impairment, learning disabilities and substance misuse support. Services include elderly care, dementia support, reablement following illness or hospital discharge, and complex care for chronic conditions.
London Care (Basildon) was rated Good by the Care Quality Commission in 2023. It was assessed as Good for safety, effectiveness, caring and responsiveness, and assessed as Requires Improvement for leadership.
What inspectors found
CQC: GoodReport published 25 May 2023 · Last inspected 17 April 2023
Inspectors found that people receiving support from this domiciliary care agency were kept safe by staff who knew them, and that medicines were given on time. Staff were described as committed to their work, but many said they did not feel supported and that communication from the office and management was poor. People and their relatives spoke well of how the service is run.
- People and their relatives spoke positively about the leadership of the service.
- Staff said their training gave them the knowledge needed to support people safely, and safeguarding arrangements were in place with staff who knew how to report concerns.
- Staff were safely recruited, there were enough of them to meet people's needs, and staff had been trained in medicines administration.
- Staff had access to personal protective equipment, infection control measures were effective, and people were supported to keep as much choice and control over their lives as possible.
- Most staff told inspectors they felt unsupported and that communication within the service was poor.
- Staff said issues they raised with the office or management team were not responded to or followed up.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsSparse
- Play SpacePlentiful
- Golf CourseSparse
- Public ParkPlentiful
- Tennis CourtSparse
- Bowling GreenSparse
- Playing FieldAmple
Local Amenities
- Pubs & BarsSparse
- Restaurants & CafesSparse
- Retail ShoppingLimited
- SupermarketsAdequate
- TakeawaysSparse
Gallery
What home care costs
Estimated typical UK ranges — London Care (Basildon) will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
London Care (Basildon) is backed by a local NHS health network. The nearest A&E is Basildon Hospital, 2.3 miles away. The local GP practice is ROSE VILLA SURGERY, 0.1 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of City and County Healthcare Group
London Care (Basildon) is one of 150 services run by City and County Healthcare Group on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Basildon
Information last reviewed October 2026.
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