Home care agency
Lily Health Care Limited
Home care agency in Dudley
Lily Health Care Limited
Home care agency in Dudley
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Lily Health Care Limited is a home care agency based in Dudley, West Midlands, providing care and support to people in their own homes. The agency works with older people, younger adults, and those with physical disabilities, mental health needs, sensory impairment or learning disabilities.
The Care Quality Commission rated Lily Health Care Limited as Requiring Improvement in its 2023 inspection. The agency was rated Good for effectiveness, caring and responsiveness, though safety and leadership were assessed as Requiring Improvement.
What inspectors found
CQC: Requires improvementReport published 7 December 2023 · Last inspected 13 November 2023
Inspectors found that a consistent team of staff knew the people they supported well and understood their needs, and that people were involved in planning their care and given choice and control over their lives. Staff were described as respecting people's privacy and dignity, understanding their cultural needs, and knowing how to recognise and report abuse. The report also found that medicines records and risk assessments needed improving, and that the provider's quality monitoring did not always identify shortfalls.
- Staff were consistent and knew the people they supported well.
- People were involved in planning their care and supported to make their own choices.
- Staff respected people's privacy and dignity and understood their cultural needs.
- The registered manager was open, transparent and responsive to inspectors' feedback.
- Medicines records were not always accurate or complete.
- Risks to people were not always assessed, and existing risk plans lacked detail and clear guidance for staff.
- Quality monitoring was not always effective at identifying shortfalls, and some notifiable incidents were not reported as required, although the provider acted immediately to address this.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAdequate
- Play SpaceAmple
- Golf CourseLimited
- Public ParkPlentiful
- Tennis CourtSparse
- Bowling GreenAmple
- Playing FieldAmple
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesAmple
- Retail ShoppingPlentiful
- SupermarketsAmple
- TakeawaysPlentiful
What home care costs
Estimated typical UK ranges — Lily Health Care Limited will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Lily Health Care Limited is backed by a local NHS health network. The nearest A&E is Russells Hall Hospital, 1.2 miles away. The local GP practice is AW SURGERIES, 0.2 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Dudley
Information last reviewed October 2026.
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