Komplex Care Limited

Home care agency in Telford, Telford and Wrekin

CQC GoodDementia
NeighbourhoodHigh Retirement CommunityWell Served
What do these badges mean?
  • High Retirement Community — An above-average share of residents are aged 65 and over (ONS Census) — often a sign of established later-life communities and services.
  • Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
AddressThird Floor, St James House, Hollinswood Road, Central Park, Telford, TF2 9TZ

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About

Komplex Care Limited is a home care agency based in Telford, Shropshire. It provides nurse-led support for complex health needs, arranging care in people's own homes for both children and adults. Each care package is tailored to the individual, and the services listed include ventilation and tracheostomy support, airway management, respiratory support and enteral (PEG) feeding. The agency says it covers the whole of the UK, and its stated care focus is dementia. It also supports people with physical disabilities, learning disabilities, sensory impairment, mental health needs, substance misuse and eating disorders, as well as older people and younger adults.

The Care Quality Commission rates Komplex Care Limited Good overall, following a report published in 2021. It has also been rated Good for safe, effective, caring, responsive and well-led care.

What inspectors found

CQC: Good

Report published 17 June 2021 · Last inspected 26 May 2021

Inspectors found that this domiciliary care agency, which supports 22 people in their own homes with nursing and personal care for adults and children, gave people safe, well-planned care. Staff were described as kind and caring, with people involved in planning and reviewing their support, and staff had regular supervision and felt supported by management. The inspection was prompted by concerns about skin integrity, training and care records, but inspectors found no evidence that people were at risk of harm from these concerns.

Strengths noted
  • People said they felt safe with staff, and risks were assessed with staff knowing how to manage them
  • Staff were described as kind and caring, and people were encouraged to stay as independent as possible
  • Care plans were updated regularly, and people and relatives were involved in planning and reviews
  • Quality assurance systems were in place, and complaints were responded to with action taken where needed
Areas to improve
  • The registered manager had identified areas for improvement that were still being actioned at the time of inspection

Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.

Care provided

Dementia

Specialist care

Dementia
Eating disorders
Learning disabilities
Mental health
Older people (65+)
Physical disabilities
Sensory impairment
Substance misuse
Younger adults (under 65)

What's nearby

GP surgery0.8 miles
Hospital3.5 miles

Straight-line distances.

What’s in the area

Outdoor Spaces

  • AllotmentsLimited
  • Play SpacePlentiful
  • Golf CourseLimited
  • Public ParkAmple
  • Tennis CourtSparse
  • Bowling GreenAmple
  • Playing FieldAdequate

Local Amenities

  • Pubs & BarsAmple
  • Restaurants & CafesAmple
  • Retail ShoppingAmple
  • SupermarketsAmple
  • TakeawaysAmple

Gallery

What home care costs

Hourly (visiting) care — typically £22–£30 per hour
Overnight (waking) care — typically £150–£220 per night
Live-in care — typically £1,100–£1,600 per week

Estimated typical UK ranges — Komplex Care Limited will give you a written quote after a free needs assessment. Check who pays with the funding calculator.

Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.

Local health safety net

Komplex Care Limited is backed by a local NHS health network. The nearest A&E is Princess Royal Hospital, 3.5 miles away. The local GP practice is CHARLTON MEDICAL PRACTICE, 0.8 miles away, rated ‘Good’ by the CQC.

Nearest hospital · A&E
Princess Royal Hospital · 3.5 mi
Nearest GP · CQC Good
CHARLTON MEDICAL PRACTICE · 0.8 mi

Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.

Information last reviewed October 2026.

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