Josben Care Southampton
Home care agency in Southampton
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About
Josben Care Southampton is a home care agency that provides care and support in people's own homes across Southampton and beyond, helping them stay safe, comfortable and independent in familiar surroundings. Its care focus is dementia, and it supports older people, younger adults, and people with physical disabilities, mental health needs, sensory impairments, learning disabilities or eating disorders. Services include domiciliary visits and live-in care, planned around each person's home life, with consistency of support as a priority. The office is in Southampton, Hampshire.
The Care Quality Commission rates the agency Requires Improvement overall, based on a report published in 2023. Its Caring and Responsive key questions are rated Good, while Safe, Effective and Well-led are rated Requires Improvement.
What inspectors found
CQC: Requires improvementReport published 9 June 2023 · Last inspected 26 April 2023
Inspectors found that Josben Care Southampton, a domiciliary service supporting older adults including some living with dementia, provides support in people's own homes. Staff were said to know people well, to promote independence, and to recognise changes in needs promptly, with people feeling safe in their care. Record-keeping and governance systems were found not to be effective.
- Needs were assessed before care began, and staff completed induction and training to meet people's needs.
- Staff understood and promoted people's independence, and people's communication needs were assessed and considered.
- People said they felt safe, and staff knew how to identify and report concerns about abuse.
- Records were not always accurate, complete or contemporaneous for each person using the service.
- People were not always supported to have maximum choice and control, and the least restrictive approach was not consistently applied.
- Breaches were identified around consent and good governance, and the report calls for improved monitoring systems.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpacePlentiful
- Golf CourseLimited
- Public ParkPlentiful
- Tennis CourtPlentiful
- Bowling GreenAmple
- Playing FieldAdequate
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesPlentiful
- Retail ShoppingPlentiful
- SupermarketsPlentiful
- TakeawaysPlentiful
Gallery
What home care costs
Estimated typical UK ranges — Josben Care Southampton will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Josben Care Southampton is backed by a local NHS health network. The nearest A&E is Southampton General Hospital, 1.9 miles away. The local GP practice is ALMA ROAD SURGERY, 0.2 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Southampton
Information last reviewed October 2026.
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