Home care agency
Individual Care & Support Services Limited
Home care agency in Liverpool
Individual Care & Support Services Limited
Home care agency in Liverpool
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About
Individual Care & Support Services Limited is a home care agency based in Liverpool, Merseyside. It delivers care and support to people in their own homes, with a particular focus on dementia. The agency supports older people, younger adults, and people with physical disabilities, mental health conditions, sensory impairment and learning disabilities.
The agency was rated Good by the Care Quality Commission in 2022. It was rated Good for being safe, effective, caring and responsive. Leadership and management were rated as requiring improvement.
What inspectors found
CQC: GoodReport published 23 December 2022 · Last inspected 26 October 2022
Inspectors found that risks to people's health and safety were generally assessed, and that staff knew how to support people and respond to changes in health or incidents. People were said to receive consistent, punctual care with support for meals and health appointments, and care was described as person-centred, with staff who knew people well and built positive relationships with them. Choice, control and community access were supported, and the provider was described as keen to build a person-centred culture.
- Risks to people's health, safety and well-being were assessed and staff mostly knew how to manage them
- Family members said they felt reassured and that staff arrived on time and completed tasks
- Safe recruitment was followed and people had consistent staff
- Care was person-centred, with people supported to access health care and the community
- Staff did not always have full information about risks linked to specific medical conditions
- Communication care plans needed more person-centred information
- Provider governance checks did not always identify issues with risk management plans and communication care plans
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsSparse
- Play SpaceSparse
- Golf CourseSparse
- Public ParkAdequate
- Tennis CourtAmple
- Bowling GreenPlentiful
- Playing FieldAdequate
Local Amenities
- Pubs & BarsAdequate
- Restaurants & CafesAdequate
- Retail ShoppingAmple
- SupermarketsAdequate
- TakeawaysSparse
What home care costs
Estimated typical UK ranges — Individual Care & Support Services Limited will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Individual Care & Support Services Limited is backed by a local NHS health network. The nearest A&E is Royal Liverpool University Hospital, 4.6 miles away. The local GP practice is GARSTON FAMILY HEALTH CENTRE, 0.2 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Liverpool
Information last reviewed October 2026.
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