Home care agency

Inchwater Home Care

Home care agency in Dover, Kent

Home Instead

Inchwater Home Care

Home care agency in Dover, Kent

Operated by Home Instead

CQC OutstandingDementia
NeighbourhoodWell ServedPeaceful Neighbourhood
What do these badges mean?
  • Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
  • Peaceful Neighbourhood — Among the lowest for recorded anti-social behaviour and public disorder of comparable areas (police-recorded crime).
AddressSuite 2, The Powder House, Menzies Road, Whitfield, Dover, CT16 2HQ

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About

Inchwater Home Care is a home care agency that provides care, support and companionship to people living in their own homes across the Dover, Deal, Sandwich and Shepway districts of Kent. Its office is in Dover. The agency tailors its care to each person's needs and discusses their requirements with them. Dementia is its main care focus, and it also supports older people, younger adults, people with physical disabilities, mental health needs, sensory impairment or learning disabilities.

The Care Quality Commission rated Inchwater Home Care Outstanding overall, in a report published in 2019. It received Outstanding grades for being effective, caring and well-led, and Good grades for being safe and responsive.

What inspectors found

CQC: Outstanding

Report published 11 September 2019 · Last inspected 11 June 2019

Inspectors rated this domiciliary care agency outstanding at a planned inspection in June 2019, the same rating as its previous inspection. People and relatives described the service in very positive terms, saying staff were kind, caring and well matched to them. Inspectors found strong relationships built on trust, skilled and motivated staff, and a focus on helping people stay independent, eat well and take part in activities they enjoy.

Strengths noted
  • Staff are recruited for kindness and compassion and are matched to people's preferences and personalities
  • Support with eating and drinking is excellent, with some people's health improving through better eating
  • Leadership is open and honest when things go wrong, with a focus on learning rather than blame
  • Complaints are analysed for trends, and the provider works to address their root causes

Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.

Care provided

Dementia

Specialist care

Dementia
Learning disabilities
Mental health
Older people (65+)
Physical disabilities
Sensory impairment
Younger adults (under 65)

What's nearby

GP surgery1.0 miles
Hospital16.2 miles

Straight-line distances.

What’s in the area

Outdoor Spaces

  • AllotmentsAdequate
  • Play SpaceAmple
  • Golf CourseLimited
  • Public ParkSparse
  • Tennis CourtSparse
  • Bowling GreenAdequate
  • Playing FieldSparse

Local Amenities

  • Pubs & BarsSparse
  • Restaurants & CafesSparse
  • Retail ShoppingLimited
  • SupermarketsAdequate
  • TakeawaysSparse

What home care costs

Hourly (visiting) care — typically £22–£30 per hour
Overnight (waking) care — typically £150–£220 per night
Live-in care — typically £1,100–£1,600 per week

Estimated typical UK ranges — Inchwater Home Care will give you a written quote after a free needs assessment. Check who pays with the funding calculator.

Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.

Local health safety net

Inchwater Home Care is backed by a local NHS health network. The nearest A&E is William Harvey Hospital (Ashford), 16.2 miles away. The local GP practice is BUCKLAND MEDICAL PRACTICE, 1 miles away.

Nearest hospital · A&E
William Harvey Hospital (Ashford) · 16.2 mi
Nearest GP
BUCKLAND MEDICAL PRACTICE · 1 mi

Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.

Part of Home Instead

Inchwater Home Care is one of 220 services run by Home Instead on AskBart. See how the group's services are rated and where it operates.

See all 220 Home Instead listings →

Information last reviewed October 2026.

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