In Caring Hands
Home care agency in St Austell, Cornwall
What do these badges mean?
- High Retirement Community — An above-average share of residents are aged 65 and over (ONS Census) — often a sign of established later-life communities and services.
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About
In Caring Hands is a home care agency based in St Austell, Cornwall. It delivers care and support in people's own homes, with a particular focus on dementia. The agency supports older people, younger adults and those with physical disabilities, mental health needs, sensory impairment, learning disabilities and eating disorders.
In Caring Hands was rated Good by the Care Quality Commission in 2020, achieving Good grades across all five key questions: Safe, Effective, Caring, Responsive and Well-led.
What inspectors found
CQC: GoodReport published 1 January 2020 · Last inspected 19 December 2019
People using this domiciliary service described feeling secure and well treated by staff, and inspectors found that planned visits were covered by enough staff. Small, regular teams and respect for individual preferences, including requests for female carers, contributed to a positive day-to-day experience. Inspectors also noted recent recruitment difficulties with staff leaving soon after starting, and a few gaps in monitoring and risk review.
- People and relatives reported feeling safe, and described staff as caring and respectful.
- Planned visits were covered, and the provider tracked missed visits closely.
- Small teams visited regularly, so people got to know their carers, and requests such as for female staff were honoured.
- Management was described as well organised, open, and responsive to feedback, with issues acted on.
- A recent risk assessment review missed significant trip hazards in one person's home. The provider said this would be reviewed straight away.
- The electronic call monitoring system did not work reliably in some areas because of poor internet signal, which limited the provider's ability to check visit times there.
- Staff were leaving quickly after starting, which the provider was reviewing.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsSparse
- Play SpaceSparse
- Golf CourseLimited
- Public ParkLimited
- Tennis CourtLimited
- Bowling GreenSparse
- Playing FieldLimited
Local Amenities
- Pubs & BarsLimited
- Restaurants & CafesLimited
- Retail ShoppingLimited
- SupermarketsSparse
- TakeawaysLimited
What home care costs
Estimated typical UK ranges — In Caring Hands will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
In Caring Hands is backed by a local NHS health network. The nearest A&E is Royal Cornwall Hospital (Treliske), 10.5 miles away. The local GP practice is BRANNEL SURGERY, 0.4 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near St Austell
Information last reviewed October 2026.
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