Home Instead

Home care agency in Cowes, Isle of Wight

Operated by Home Instead

CQC OutstandingDementia
NeighbourhoodHigh Retirement CommunityWell Served
What do these badges mean?
  • High Retirement Community — An above-average share of residents are aged 65 and over (ONS Census) — often a sign of established later-life communities and services.
  • Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
AddressWest Wing, Northwood House, Ward Avenue, Cowes, PO31 8AZ

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About

Home Instead is a home care agency that delivers care and support in people's own homes, with its office in Cowes on the Isle of Wight. It says it covers a range of island towns, including Newport, Ventnor, Ryde, Yarmouth, Freshwater, Sandown and Shanklin. Its care focus is dementia, and it also supports older people, younger adults, people with physical disabilities, people with mental health needs and people with sensory impairment. The agency says it matches care professionals with each client according to skills, interests and personality, and that it guides people through each step at their own pace, with pricing set out from the start.

The Care Quality Commission rates Home Instead Outstanding overall (report published 2021). It rates the agency Good for safe, effective and responsive care, and Outstanding for caring and well-led.

What inspectors found

CQC: Outstanding

Report published 14 December 2021 · Last inspected 28 October 2021

Inspectors describe a domiciliary care agency supporting 21 people in their own homes, with care rated outstanding overall. Feedback from people, relatives, professionals and staff was highly positive about the caring, respectful approach of staff, and about staff knowing individual preferences well. The report also covers strong management, robust recruitment and training, safe handling of risks and medicines, and good working relationships with local health and social care professionals.

Strengths noted
  • Staff were described as exceptionally caring and kind, with people and relatives giving very positive feedback
  • People were supported to have choice and control, with care tailored to individual needs and preferences
  • Management team had a clear vision and a person-centred culture, with staff reported as motivated and well supported
  • Risks were assessed and managed, staffing levels met needs, and safeguarding and infection control were well understood

Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.

Care provided

Dementia

Specialist care

Dementia
Mental health
Older people (65+)
Physical disabilities
Sensory impairment
Younger adults (under 65)

What's nearby

GP surgery0.8 miles
Hospital3.6 miles

Straight-line distances.

What’s in the area

Outdoor Spaces

  • AllotmentsSparse
  • Play SpaceAdequate
  • Golf CourseSparse
  • Public ParkAdequate
  • Tennis CourtAdequate
  • Bowling GreenAdequate
  • Playing FieldSparse

Local Amenities

  • Pubs & BarsAmple
  • Restaurants & CafesAmple
  • Retail ShoppingPlentiful
  • SupermarketsAmple
  • TakeawaysSparse

Gallery

What home care costs

Hourly (visiting) care — typically £22–£30 per hour
Overnight (waking) care — typically £150–£220 per night
Live-in care — typically £1,100–£1,600 per week

Estimated typical UK ranges — Home Instead will give you a written quote after a free needs assessment. Check who pays with the funding calculator.

Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.

Local health safety net

Home Instead is backed by a local NHS health network. The nearest A&E is St Mary's Hospital, 3.6 miles away. The local GP practice is COWES MEDICAL CENTRE, 0.8 miles away, rated ‘Good’ by the CQC.

Nearest hospital · A&E
St Mary's Hospital · 3.6 mi
Nearest GP · CQC Good
COWES MEDICAL CENTRE · 0.8 mi

Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.

Part of Home Instead

Home Instead is one of 220 services run by Home Instead on AskBart. See how the group's services are rated and where it operates.

See all 220 Home Instead listings →

Information last reviewed October 2026.

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