Home Instead
Home Instead
Home care agency in Harrogate, North Yorkshire
Operated by Home Instead
What do these badges mean?
- High Retirement Community — An above-average share of residents are aged 65 and over (ONS Census) — often a sign of established later-life communities and services.
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Home Instead is a home care agency that provides care and support in people's own homes, with its office in Harrogate, North Yorkshire. Its care focus is dementia, and it supports people with dementia, older people aged 65 and over, younger adults under 65, and people with mental health needs. The agency offers live-in care, which it says can help older adults remain independent and comfortable at home for longer. Its staff assist with a range of care and support needs, with attention to privacy and respect.
Home Instead is rated Requires Improvement by the Care Quality Commission overall, in a report published in 2023. Its key question ratings are Good for effective, caring and responsive care, and Requires Improvement for safe and well-led care.
What inspectors found
CQC: Requires improvementReport published 18 December 2023 · Last inspected 23 November 2023
Inspectors found that people received care in their own homes that was tailored to their needs and preferences, with staff who respected their dignity and supported them to keep making their own decisions. The report describes an empowering culture in which people and their relatives were kept informed and took part in planning their care. Some oversight and record-keeping arrangements were found to need strengthening.
- Staffing levels were sufficient to meet people's needs, and staff said they received regular training.
- People who needed help with their medicines received them as they should, and staff understood how to recognise abuse and report it, feeling confident that concerns would be acted on.
- Support encouraged people to make choices and stay in control of their lives, with staff acting in the least restrictive way possible.
- Regular communication with people and relatives, and their involvement in writing care plans, were noted as positives.
- Some care plans did not hold the latest medicines information, and there was no suitable guidance on applying topical creams.
- Risk control measures were not reviewed regularly, and care plan reviews did not happen as planned.
- There was no scheduled programme of audits or governance checks, and it was unclear whether staff competency checks had been completed, although some had.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAdequate
- Play SpaceAdequate
- Golf CourseSparse
- Public ParkPlentiful
- Tennis CourtPlentiful
- Bowling GreenAmple
- Playing FieldSparse
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesPlentiful
- Retail ShoppingPlentiful
- SupermarketsPlentiful
- TakeawaysAmple
Gallery
What home care costs
Estimated typical UK ranges — Home Instead will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Home Instead is backed by a local NHS health network. The nearest A&E is Harrogate District Hospital, 0.7 miles away. The local GP practice is STRAYSIDE HEALTH, 0.3 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Home Instead
Home Instead is one of 220 services run by Home Instead on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Harrogate
Information last reviewed October 2026.
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