Care home
Hillswood House Care Home
Residential care home in Stoke-on-trent, Staffordshire
Hillswood House Care Home
Residential care home in Stoke-on-trent, Staffordshire
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About
Hillswood House Care Home is a 55-bed residential care home in Stoke-on-Trent, Staffordshire. It provides care for older people aged 65 and over, as well as younger adults under 65. The home offers specialist support for dementia, physical disabilities, mental health conditions and sensory impairment.
The Care Quality Commission rated Hillswood House as Requires Improvement in 2023. The home was rated Good for Effective, Caring and Responsive care, but Requires Improvement for Safe and Well-led.
What inspectors found
CQC: Requires improvementReport published 27 July 2023 · Last inspected 30 May 2023
Inspectors found that people received person-centred care, with staff treating them with dignity and respect and listening to people and their relatives. Staff had suitable training, including specific training for people at the end of their life, and worked well with other health professionals. The report also says that the home is being redecorated to better meet people's needs.
- People were kept safe from harm and abuse, and medicines were generally managed safely.
- Enough staff had been recruited safely, and people were supported with a suitable diet and enough fluids.
- People were supported to take part in activities, and a recently recruited activities coordinator had been appointed.
- People, relatives and staff said the manager was approachable, and lessons were learned when things went wrong.
- Routine building safety checks were not thorough enough to identify some problems that inspectors found.
- Standards of cleanliness were not always maintained, which weakened infection control.
- Quality checks were not always effective, and there were inaccuracies in record keeping.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
- Near a main road
- Fire station about 850 m away
Straight-line distances. Road and rail noise from government strategic noise mapping (modelled, not measured). A&E departments from the NHS website. Locations © OpenStreetMap contributors.
What’s in the area
Outdoor Spaces
- AllotmentsAdequate
- Play SpaceAdequate
- Golf CourseLimited
- Public ParkAdequate
- Tennis CourtSparse
- Bowling GreenAmple
- Playing FieldAdequate
Local Amenities
- Pubs & BarsAdequate
- Restaurants & CafesSparse
- Retail ShoppingSparse
- SupermarketsAmple
- TakeawaysAdequate
Local crime statistics
236 recorded crimes in the local area (July 2026)
Top categories:
Source: data.police.uk · within 1 mile
Fees and funding
| Care type | Weekly fee | Source |
|---|---|---|
| Residential care | Fees on request | — |
| Dementia care | Fees on request | — |
- Funding accepted
- Not stated
Fees depend on the room and the care needed, so ask the home for a written quote. Check who pays with the funding calculator, or see what Staffordshire council pays.
Care fee trajectory
| Year | Council rate (per week) |
|---|---|
| 2024 | £898 |
| 2025 | £941 |
What Staffordshire council pays care homes, and whether it will help with fees
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Hillswood House Care Home is backed by a local NHS health network. The nearest A&E is Royal Stoke University Hospital, 5.8 miles away. The local GP practice is KIDSGROVE MEDICAL CENTRE, 0.4 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Community & connection in Stoke-on-trent
Local clubs, charities and support groups that help older residents stay active and connected.
North Staffordshire African Caribbean Association
Norsaca is dedicated to fostering well-being among children and adults of BAME communities, through activities centred around cohesion. We provide a safe space to encourage building friendships,…
Green Door
Green Door is for everyone and provides accessible activities encouraging the use of our local green spaces. Our aim is to help reduce loneliness and isolation in our communities. We offer…
Age Concern Stone and District
We are a small organisation offering a variety of services to older people in the north of Stafford Borough.
Moorlands Voluntary and Community Transport
We provide voluntary and community transport to those in need across the Staffordshire Moorlands. We use volunteer drivers who use their own cars to take people to primarily health related…
More care homes near Stoke-on-trent
Information last reviewed October 2026.
Reviews from families
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