Minster Care Group
Hillcrest House
Care home in Looe, Cornwall
Operated by Minster Care Group
What do these badges mean?
- High Retirement Community — An above-average share of residents are aged 65 and over (ONS Census) — often a sign of established later-life communities and services.
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About
Hillcrest House is a 75-bed care home in Looe, Cornwall, operated by Minster Care Group. The home provides care centred on the needs and preferences of older residents, with a focus on supporting them to make their own choices and maintain independence.
The Care Quality Commission rated Hillcrest House as Requires Improvement in 2022. The home was rated Good for Caring, but Requires Improvement across Safe, Effective, Responsive and Well-led.
What inspectors found
CQC: Requires improvementReport published 14 October 2022 · Last inspected 12 September 2022
Inspectors saw many kind and caring interactions between staff and people, and relatives described the care positively. The report also describes a period of change under a new provider, during which some people and staff felt unsettled. Concerns about food, staffing levels and communication were raised.
- Staff had been trained to recognise abuse, and recruitment checks were described as thorough, which helps keep vulnerable people safe.
- Care plans were described as person-centred, and people's needs were assessed before they moved into the home.
- People could join in with activities one-to-one or in small groups, and were supported to make choices with as little restriction as possible.
- Relatives praised the care and described the staff as kind and responsive when called.
- Meal provision was described as inconsistent and below the previous standard, and people said they lost evening snacks without being consulted.
- Staffing had at times fallen below planned levels, and some people reported slow responses to call bells and difficulty getting showers when they wished.
- Medicines oversight was lacking, with gaps in records not reported as errors, and unclear manager roles meant there was no consistent quality oversight.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
What's nearby
- Set back from main road noise
Straight-line distances. Road and rail noise from government strategic noise mapping (modelled, not measured). Locations © OpenStreetMap contributors.
What’s in the area
Outdoor Spaces
- AllotmentsSparse
- Play SpaceLimited
- Golf CourseLimited
- Public ParkAdequate
- Tennis CourtAdequate
- Bowling GreenSparse
- Playing FieldLimited
Local Amenities
- Pubs & BarsAdequate
- Restaurants & CafesAdequate
- Retail ShoppingAdequate
- SupermarketsAdequate
- TakeawaysSparse
Local crime statistics
52 recorded crimes in the local area (July 2026)
Top categories:
Source: data.police.uk · within 1 mile
Fees and funding
| Care type | Weekly fee | Source |
|---|---|---|
| Residential care | Fees on request | — |
- Funding accepted
- Not stated
Fees depend on the room and the care needed, so ask the home for a written quote. Check who pays with the funding calculator, or see what Cornwall council pays.
Care fee trajectory
| Year | Council rate (per week) |
|---|---|
| 2024 | £1,097 |
| 2025 | £1,123 |
What Cornwall council pays care homes, and whether it will help with fees
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Hillcrest House is backed by a local NHS health network. The nearest A&E is Derriford Hospital, 15.2 miles away. The local GP practice is OLD BRIDGE SURGERY, 0.5 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Minster Care Group
Hillcrest House is one of 69 homes run by Minster Care Group on AskBart. See how the group's homes are rated and where it operates.
More care homes near Looe
Information last reviewed October 2026.
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