Home care agency
Heston Care Services Ltd
Home care agency in Hounslow
Heston Care Services Ltd
Home care agency in Hounslow
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
Do you run Heston Care Services Ltd? Manage this listing free.
About
Heston Care Services Ltd is a home care agency based in Hounslow, Greater London. It provides care and support to people in their own homes, with a focus on dementia. The agency supports older people aged 65 and over, younger adults under 65, and people with sensory impairment, learning disabilities and eating disorders.
The Care Quality Commission inspected Heston Care Services Ltd in 2024 and rated it as requiring improvement overall. The agency was rated good for effectiveness and caring, but requires improvement in responsiveness and leadership, and was rated inadequate for safety.
What inspectors found
CQC: Requires improvementReport published 9 February 2024 · Last inspected 17 November 2023
Inspectors found that the service, which supports four people with learning disabilities or autism in their own tenancies, has fallen from its previous good rating to requires improvement. People are supported to go shopping, attend their religious community and visit others, and the provider works well with the local authority and healthcare professionals. Records, planning and oversight were found lacking in several areas.
- People are supported to go shopping, access their religious community and visit people.
- The provider works in partnership with the local authority and healthcare professionals involved in people's care.
- The provider has a recruitment process that identifies new staff with the skills and experience needed for the role.
- Medicines were not always given in line with the provider's procedure and good practice.
- Care plans were not always written in a person-centred way or clearly set out the support required and how the person wanted it provided.
- Incidents, accidents, safeguarding concerns and complaints were not always investigated, so lessons were not always learned to reduce risk, and risk plans did not always guide how identified risks should be managed.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpaceAmple
- Golf CourseSparse
- Public ParkAmple
- Tennis CourtPlentiful
- Bowling GreenAdequate
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsSparse
- Restaurants & CafesAmple
- Retail ShoppingLimited
- SupermarketsAmple
- TakeawaysAdequate
What home care costs
Estimated typical UK ranges — Heston Care Services Ltd will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Heston Care Services Ltd is backed by a local NHS health network. The nearest A&E is Ealing Hospital, 1.9 miles away. The local GP practice is CROSSLANDS SURGERY, 0.3 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Hounslow
Information last reviewed October 2026.
Reviews from families
No reviews yet. If someone close to you lives or lived at Heston Care Services Ltd, your experience helps other families.
Write a review
Make an enquiry
Free, independent help
Talk to an adviser
Not sure where to start with home care? Ask Bart, our AI assistant, answers questions about funding, care types and what to look for straight away. For anything you’d rather talk through, leave your number and a person from AskBart calls you back within one working day.
We don’t sell your details or take commission from homes, so the advice is the same whichever home you choose.
Do you run Heston Care Services Ltd?
This profile is built from the public CQC register and independent data. Claim it — free — to add a description, fees, vacancies and photos. Spotted something wrong? Let us know and we’ll fix it.