Home care agency
Heritage Staffing Services
Home care agency in Harlow, Essex
Heritage Staffing Services
Home care agency in Harlow, Essex
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
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About
Heritage Staffing Services is a home care agency based in Harlow, Essex, providing care and support to people in their own homes. The agency supports people with dementia, physical disabilities, mental health needs, sensory impairment and learning disabilities.
Heritage Staffing Services was rated Requires Improvement by the Care Quality Commission in 2023. The inspection found that care was Effective, Caring and Responsive, but rated Safe and Well-led as Requires Improvement.
What inspectors found
CQC: Requires improvementReport published 27 February 2023 · Last inspected 11 January 2023
Inspectors found that staff are capable of meeting people's individual needs, and that the service is recruited to safely and communicates well internally. Some people, particularly those visited by staff they did not know, felt visits were hurried and focused on tasks, while regular named staff were well regarded. The rating moved from good to requires improvement following this focused review of the safe and well-led areas.
- Staff have the practical skills needed to support people with their care needs.
- Recruitment of staff was carried out safely.
- Staff spoke positively about the registered manager and about how the service communicates internally.
- The registered manager acted to protect people when concerns were raised about an individual's safety, and staff used protective equipment in a way that reduced COVID-19 risk.
- Some visits felt rushed and task-focused, especially when unfamiliar staff attended, and systems for monitoring visit timings and managing risk were not always used effectively.
- Medicines care plans and their monitoring need improvement, and staff did not always work with other professionals to manage risk and prevent gaps in care.
- The registered manager did not always check whether changes were working, the provider did not always notify CQC as required, and some cleaning practices did not fully reduce the risk of infection.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpacePlentiful
- Golf CourseLimited
- Public ParkPlentiful
- Tennis CourtAdequate
- Bowling GreenLimited
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsAdequate
- Restaurants & CafesAdequate
- Retail ShoppingPlentiful
- SupermarketsAmple
- TakeawaysAmple
What home care costs
Estimated typical UK ranges — Heritage Staffing Services will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Heritage Staffing Services is backed by a local NHS health network. The nearest A&E is Princess Alexandra Hospital, 1.5 miles away. The local GP practice is THE HAMILTON PRACTICE, 0.1 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Harlow
Information last reviewed October 2026.
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