Home care agency
Heritage Care At Home Ltd (HCH)
Home care agency in Lowestoft, Suffolk
Heritage Care At Home Ltd (HCH)
Home care agency in Lowestoft, Suffolk
What do these badges mean?
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
Do you run Heritage Care At Home Ltd (HCH)? Manage this listing free.
About
Heritage Care At Home Ltd is a home care agency based in Lowestoft, East Suffolk, providing care and support in people's own homes. It describes itself as a small, independent company with a particular focus on dementia. It supports older people, younger adults, people with physical disabilities and people with sensory impairment. Packages can be short term or longer term, and palliative care is also offered.
The agency won the Suffolk GEM (Going The Extra Mile) Awards "My Life, My Home" category in 2015 and was highly commended in the "My Life, My Independence" category in 2016. The Care Quality Commission rates it Good overall, with Good ratings for all five key questions, in a report published in 2020.
What inspectors found
CQC: GoodReport published 21 February 2020 · Last inspected 24 January 2020
Inspectors rated this domiciliary care agency in rural and coastal Suffolk as good, with staff trained to meet people's needs, safe medicines handling, and recruitment checks in place. Staff were described as kind and respectful, helping people keep their independence and dignity, and people and relatives said they valued the service. Inspectors noted that some care records need more detail, and that the Mental Capacity Act principles need stronger recording in places.
- Staff have the training and skills needed to meet people's needs
- Medicines are managed safely and recruitment checks are in place
- Staff are kind, caring and respectful, and support people's independence
- People and relatives value the service and feel confident raising concerns, which are acted on
- Some care records need more detail so they are person-centred and clear for staff
- Recording of Mental Capacity Act decision-making needs strengthening
- Some risk guidance for staff delivering care needs improving
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpaceAdequate
- Golf CourseLimited
- Public ParkAdequate
- Tennis CourtAdequate
- Bowling GreenAdequate
- Playing FieldAdequate
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesAmple
- Retail ShoppingAmple
- SupermarketsPlentiful
- TakeawaysPlentiful
What home care costs
Estimated typical UK ranges — Heritage Care At Home Ltd (HCH) will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Heritage Care At Home Ltd (HCH) is backed by a local NHS health network. The nearest A&E is James Paget University Hospital, 6.7 miles away. The local GP practice is KIRKLEY MILL HEALTH CENTRE, 0.1 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Lowestoft
Information last reviewed October 2026.
Reviews from families
No reviews yet. If someone close to you lives or lived at Heritage Care At Home Ltd (HCH), your experience helps other families.
Write a review
Make an enquiry
Free, independent help
Talk to an adviser
Not sure where to start with home care? Ask Bart, our AI assistant, answers questions about funding, care types and what to look for straight away. For anything you’d rather talk through, leave your number and a person from AskBart calls you back within one working day.
We don’t sell your details or take commission from homes, so the advice is the same whichever home you choose.
Do you run Heritage Care At Home Ltd (HCH)?
This profile is built from the public CQC register and independent data. Claim it — free — to add a description, fees, vacancies and photos. Spotted something wrong? Let us know and we’ll fix it.