Midshires Care Ltd

Helping Hands Dulwich

Home care agency in Lambeth

Operated by Midshires Care

CQC GoodDementia
NeighbourhoodCultural HubGreen SurroundingsWell Served
What do these badges mean?
  • Cultural Hub β€” An excellent range of libraries, museums, galleries, theatres and community venues within easy reach (OpenStreetMap).
  • Green Surroundings β€” Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
  • Well Served β€” Excellent everyday amenities nearby β€” shops, supermarkets, pharmacies, banks, post offices, cafΓ©s and places to eat (OpenStreetMap).
Address525 Norwood Road, London, SE27 9DL

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About

Helping Hands Dulwich is a home care agency that provides care and support in people's own homes. The agency is run by Midshires Care Ltd and has its office in Lambeth, London. It says it tailors its services to each person's needs and lifestyle, and its care focus is dementia. It also supports people with ongoing, progressive or terminal conditions, whether these arise from ageing, accident or injury. Its client groups include older people, younger adults under 65, people with physical disabilities, sensory impairment or learning disabilities.

The Care Quality Commission rates the service Good overall, with Good grades for safe, effective, caring, responsive and well-led. The rating was published in 2022. The agency's stated aim is to help people keep living well in the home and community they know.

What inspectors found

CQC: Good

Report published 3 November 2022 Β· Last inspected 16 September 2022

Inspectors found that most people receiving care in their own homes felt safe, and described staff as professional, caring and respectful of their privacy and independence. Staff were trained, supervised and recruited with checks, and people's health needs and risks were assessed. Views on punctuality were mixed, with some people experiencing delayed calls and missed visits.

Strengths noted
  • Staff were described as caring and professional, and were found to respect people's privacy, dignity and confidentiality.
  • People were supported to keep their independence and make choices about their daily lives.
  • Staff were trained and supervised, and safe recruitment practices meant people were supported by vetted staff.
  • Risks were assessed with management plans in place, and people received the support they needed to take their medicines safely.
Areas to improve
  • A few people had experienced delayed calls and missed visits, and views on staff punctuality were mixed.
  • Most people felt their concerns were resolved in a timely way, which means not all did.
  • The majority of people, staff and relatives felt listened to when sharing their views, so some did not.

Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.

Care provided

Dementia

Specialist care

Dementia
Learning disabilities
Older people (65+)
Physical disabilities
Sensory impairment
Younger adults (under 65)

What's nearby

GP surgery300 m
Hospital2.3 miles

Straight-line distances.

What’s in the area

Outdoor Spaces

  • AllotmentsAmple
  • Play SpacePlentiful
  • Golf CourseSparse
  • Public ParkPlentiful
  • Tennis CourtPlentiful
  • Bowling GreenAdequate
  • Playing FieldPlentiful

Local Amenities

  • Pubs & BarsPlentiful
  • Restaurants & CafesPlentiful
  • Retail ShoppingAmple
  • SupermarketsAmple
  • TakeawaysPlentiful

Gallery

What home care costs

Hourly (visiting) care β€” typically Β£22–£30 per hour
Overnight (waking) care β€” typically Β£150–£220 per night
Live-in care β€” typically Β£1,100–£1,600 per week

Estimated typical UK ranges β€” Helping Hands Dulwich will give you a written quote after a free needs assessment. Check who pays with the funding calculator.

Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.

Local health safety net

Helping Hands Dulwich is backed by a local NHS health network. The nearest A&E is King's College Hospital, 2.3 miles away. The local GP practice is KNIGHTS HILL SURGERY SUITE 1, 0.2 miles away, rated β€˜Good’ by the CQC.

Nearest hospital Β· A&E
King's College Hospital Β· 2.3 mi
Nearest GP Β· CQC Good
KNIGHTS HILL SURGERY SUITE 1 Β· 0.2 mi

Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.

Part of Midshires Care

Helping Hands Dulwich is one of 150 services run by Midshires Care on AskBart. See how the group's services are rated and where it operates.

See all 150 Midshires Care listings β†’

Information last reviewed October 2026.

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