Midshires Care Ltd
Helping Hands Croydon
Home care agency in Croydon
Operated by Midshires Care
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Helping Hands Croydon is a home care agency that provides care and support in people's own homes in Croydon, Greater London. It is operated by Midshires Care Ltd and has a particular focus on dementia. Its tailored services are designed to help people keep living well in the home and community they know, and it supports people whose needs arise from ageing, accident or injury, including ongoing, progressive or terminal conditions.
The agency supports older people, younger adults under 65, people with physical disabilities, people with sensory impairment and people living with dementia. The Care Quality Commission rated it Good overall in its report published in 2022, with Good ratings across the Safe, Effective, Caring, Responsive and Well-led key questions.
What inspectors found
CQC: GoodReport published 30 August 2022 · Last inspected 25 July 2022
Helping Hands is a domiciliary care agency supporting twenty-two people in their own homes. Inspectors found that people felt safe, valued kind staff who were familiar with their needs, and were usually supported by a consistent team. Some people said office communication, including late notice of which staff would visit, was not always timely, although they noted it had improved more recently.
- People felt safe and protected from abuse, with safeguarding procedures in place and staff trained to recognise and report concerns.
- Medicines were handled safely, supported by staff training, supervision and monitoring.
- Risks to people and staff were assessed and managed, and recruitment and staffing levels were judged sufficient to meet needs.
- People described caring, respectful support, and said the registered manager was open to feedback and dealt with complaints promptly.
- Some people said communication from the office was not always timely, particularly when a care worker would be late.
- Some people said they often learned late which staff would be visiting in the coming week and wanted this information earlier.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAdequate
- Play SpaceAmple
- Golf CourseLimited
- Public ParkAdequate
- Tennis CourtPlentiful
- Bowling GreenAmple
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesPlentiful
- Retail ShoppingPlentiful
- SupermarketsPlentiful
- TakeawaysPlentiful
Gallery
What home care costs
Estimated typical UK ranges — Helping Hands Croydon will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Helping Hands Croydon is backed by a local NHS health network. The nearest A&E is Croydon University Hospital, 1.5 miles away. The local GP practice is CROYDON SAS, 0.3 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Midshires Care
Helping Hands Croydon is one of 150 services run by Midshires Care on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Croydon
Information last reviewed October 2026.
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