Midshires Care Ltd
Helping Hands Basingstoke
Home care agency in Basingstoke, Hampshire
Operated by Midshires Care
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About
Helping Hands Basingstoke is a home care agency run by Midshires Care Ltd. It provides care and support in people's own homes from its office in Basingstoke, Hampshire. Its care focus is dementia, and it also supports older people aged 65 and over, younger adults under 65, and people with physical or learning disabilities. The agency offers care tailored to each person's needs and lifestyle, including for those with ongoing, progressive or terminal conditions arising from ageing, accident or injury. Its aim is to help people keep living well at home and within their local community.
The Care Quality Commission rates the agency Good overall, in a report published in 2022. Its key questions are rated Good for being safe, caring, responsive and well-led, and Requires Improvement for being effective.
What inspectors found
CQC: GoodReport published 1 November 2022 · Last inspected 12 September 2022
Inspectors describe Helping Hands Basingstoke as a home-care service that was rated good at its first inspection, with 26 people receiving personal care at the time. Staff are reported to know people well, to be trained and experienced, and to treat people with kindness, respect and attention to privacy and independence. People were said to be supported to stay engaged in activities and to be able to raise concerns, and the service was described as well led.
- Staff know people well and understand their individual needs and preferences
- Staff are described as kind, compassionate and respectful of privacy, dignity and independence
- Enough staff are in place, medicines are managed safely, and risks are assessed and managed
- Complaints are well managed, and people feel listened to and able to raise concerns
- Some assessments of people's needs did not reflect best practice or show how they were carried out
- Some health needs were not effectively planned for, and some aspects of assessing capacity and supporting decision-making did not follow best practice
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpacePlentiful
- Golf CourseSparse
- Public ParkPlentiful
- Tennis CourtAdequate
- Bowling GreenAdequate
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsAmple
- Restaurants & CafesAmple
- Retail ShoppingPlentiful
- SupermarketsPlentiful
- TakeawaysPlentiful
Gallery
What home care costs
Estimated typical UK ranges — Helping Hands Basingstoke will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Helping Hands Basingstoke is backed by a local NHS health network. The nearest A&E is Basingstoke and North Hampshire Hospital, 1.9 miles away. The local GP practice is CAMROSE GILLIES AND HACKWOOD PARTNERSHIP, 0.7 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Midshires Care
Helping Hands Basingstoke is one of 150 services run by Midshires Care on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Basingstoke
Information last reviewed October 2026.
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