Home care agency
Help at Home (Medway)
Home care agency in Rochester, Medway
Help at Home (Medway)
Home care agency in Rochester, Medway
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About
Help at Home (Medway) is a home care agency based in Rochester, Kent, providing care and support to people in their own homes. The agency supports older people aged 65 and over, younger adults, and people living with dementia, physical disabilities and sensory impairment. It was rated Good by the Care Quality Commission in 2021 across all key areas: Safe, Effective, Caring, Responsive and Well-led.
What inspectors found
CQC: GoodReport published 7 May 2021 · Last inspected 19 April 2021
Inspectors describe Main Office as a domiciliary care agency supporting people in their own homes, with 31 people receiving personal care at the time of the visit. People and relatives reported feeling safe, receiving care from regular staff who arrived on time, and not feeling rushed. Inspectors found that staff were recruited safely, trained in safeguarding, medicines and infection control, and had access to protective equipment.
- Risks to people's safety were assessed, reviewed and managed, including health and environmental risks
- Medicines were handled safely, with staff competency checked regularly
- Care plans were kept up to date and tailored to individual needs
- The registered manager led by example, monitored quality, and gathered feedback from people, relatives, professionals and staff
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpacePlentiful
- Golf CourseLimited
- Public ParkAmple
- Tennis CourtAmple
- Bowling GreenAdequate
- Playing FieldSparse
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesPlentiful
- Retail ShoppingPlentiful
- SupermarketsPlentiful
- TakeawaysPlentiful
Local crime statistics
116 recorded crimes in the local area (July 2026)
Top categories:
Source: data.police.uk · within 1 mile
What home care costs
Estimated typical UK ranges — Help at Home (Medway) will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Help at Home (Medway) is backed by a local NHS health network. The nearest A&E is Medway Maritime Hospital, 1.6 miles away. The local GP practice is THORNDIKE PARTNERSHIP, 0.4 miles away, rated ‘Requires improvement’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Rochester
Information last reviewed October 2026.
Reviews from families
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