Heaton Lodge

Home care agency in Romford, Havering

Operated by Independant Community Support

CQC GoodDementiaResidential
NeighbourhoodGreen SurroundingsWell Served
What do these badges mean?
  • Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
  • Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
Address17 Heaton Avenue, Romford, RM3 7HB

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About

Heaton Lodge is a home care agency based in Romford that provides care and support to people in their own homes. It works with clients across a wide range of needs, including dementia, physical disabilities, mental health conditions, learning disabilities, sensory impairment and substance misuse, as well as older people and younger adults. Support is tailored to each person's individual circumstances and goals, focusing on maintaining independence, daily living activities and community engagement.

The agency was rated Good by the Care Quality Commission in 2019, achieving Good grades across all five key questions: Safe, Effective, Caring, Responsive and Well-led.

What inspectors found

CQC: Good

Report published 19 July 2019 · Last inspected 10 July 2019

Heaton Lodge is a supported living service in the UK that provides personal care and support to three people, helping them live as independently as possible. Inspectors found that people felt safe, that risks were identified and managed, and that staff were recruited safely, trained, and sufficient in number. Inspectors also noted good practice around medicines, infection control, healthy eating, respect for dignity and privacy, and involvement in decisions about care.

Strengths noted
  • People felt safe, and staff had training and guidance to protect them from abuse
  • Staff were trained, supported and competent, and there were enough of them to meet needs
  • People were supported to make their own choices and promote their independence
  • The service was managed well, with an open culture and regular quality checks

Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.

Care provided

Dementia
Residential

Specialist care

Dementia
Learning disabilities
Mental health
Older people (65+)
Physical disabilities
Sensory impairment
Substance misuse
Younger adults (under 65)

Facilities

Landscaped gardens

What's nearby

GP surgery150 m
Hospital2.4 miles

Straight-line distances.

What’s in the area

Outdoor Spaces

  • AllotmentsSparse
  • Play SpaceAdequate
  • Golf CourseAdequate
  • Public ParkAdequate
  • Tennis CourtPlentiful
  • Bowling GreenAdequate
  • Playing FieldAdequate

Local Amenities

  • Pubs & BarsAdequate
  • Restaurants & CafesAdequate
  • Retail ShoppingSparse
  • SupermarketsAdequate
  • TakeawaysAmple

What home care costs

Hourly (visiting) care — typically £22–£30 per hour
Overnight (waking) care — typically £150–£220 per night
Live-in care — typically £1,100–£1,600 per week

Estimated typical UK ranges — Heaton Lodge will give you a written quote after a free needs assessment. Check who pays with the funding calculator.

Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.

Local health safety net

Heaton Lodge is backed by a local NHS health network. The nearest A&E is Queen's Hospital, 2.4 miles away. The local GP practice is INGREBOURNE MEDICAL CENTRE, 0.1 miles away.

Nearest hospital · A&E
Queen's Hospital · 2.4 mi
Nearest GP
INGREBOURNE MEDICAL CENTRE · 0.1 mi

Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.

Part of Independant Community Support

Heaton Lodge is one of 2 services run by Independant Community Support on AskBart. See how the group's services are rated and where it operates.

See all 2 Independant Community Support listings →

Information last reviewed October 2026.

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