Hearts at Home Care
Home care agency in Fordingbridge, Hampshire
Do you run Hearts at Home Care? Manage this listing free.
About
Hearts at Home Care is a family-run home care agency that supports people in their own homes around Ringwood, Fordingbridge, Downton, Verwood, Wimborne, Bransgore, Christchurch and the surrounding areas, and says it is continuing to extend its reach. The office is in Fordingbridge, Hampshire. The agency is run by its owner, Emma, who has experience in areas such as budget planning, advocacy, setting up care packages, risk assessments and helping people avoid returning to hospital.
Its care visits begin at 08:00, a practice the agency says gives staff more flexibility and helps maintain continuity for each person it supports. The agency focuses on dementia care and supports older people, younger adults, people with physical disabilities, sensory impairment and learning disabilities. It was rated Good overall by the Care Quality Commission in 2021, with Good ratings across the Safe, Effective, Caring, Responsive and Well-led key questions.
What inspectors found
CQC: GoodReport published 30 June 2021 · Last inspected 28 April 2021
Inspectors found that the service, which helps people with hygiene and eating in their own homes, usually sends a fairly consistent group of carers, with a weekly rota showing who will visit and when. Staff were described as kind, respectful and supportive of people's independence, and people said they felt safe with them. Frequent changes in office staff and the strain of the pandemic had affected staff morale and sometimes made communication harder, although staff still spoke positively about their work.
- People and relatives described carers as kind and respectful, honouring people's choices and encouraging independence.
- Risks to people and staff were assessed and managed, and staff understood how to protect people from abuse and avoidable harm.
- Staff were trained in infection prevention and control, had a good supply of protective equipment, and used it during visits.
- Managers were clear about their responsibilities and checked the quality of care through feedback from people, spot checks, audits and staff supervision.
- Earlier recruitment checks were not always thorough. Most gaps in records have since been fixed, but inspectors recommended further improvement to recruitment records.
- Inspectors recommended improving how confidential images are managed.
- Frequent changes in office staff, with ongoing recruitment for replacements, were unsettling for people, relatives and staff and sometimes hindered communication.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsSparse
- Play SpaceSparse
- Golf CourseLimited
- Public ParkSparse
- Tennis CourtLimited
- Bowling GreenSparse
- Playing FieldSparse
Local Amenities
- Pubs & BarsSparse
- Restaurants & CafesSparse
- Retail ShoppingAdequate
- SupermarketsSparse
- TakeawaysSparse
What home care costs
Estimated typical UK ranges — Hearts at Home Care will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Hearts at Home Care is backed by a local NHS health network. The nearest A&E is Salisbury District Hospital, 8.1 miles away. The local GP practice is FORDINGBRIDGE SURGERY, 0.1 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Information last reviewed October 2026.
Reviews from families
No reviews yet. If someone close to you lives or lived at Hearts at Home Care, your experience helps other families.
Write a review
Make an enquiry
Free, independent help
Talk to an adviser
Not sure where to start with home care? Ask Bart, our AI assistant, answers questions about funding, care types and what to look for straight away. For anything you’d rather talk through, leave your number and a person from AskBart calls you back within one working day.
We don’t sell your details or take commission from homes, so the advice is the same whichever home you choose.
Do you run Hearts at Home Care?
This profile is built from the public CQC register and independent data. Claim it — free — to add a description, fees, vacancies and photos. Spotted something wrong? Let us know and we’ll fix it.