Home care agency
Hearten UK Ltd
Home care agency in Reading, Wokingham
Hearten UK Ltd
Home care agency in Reading, Wokingham
What do these badges mean?
- Cultural Hub — An excellent range of libraries, museums, galleries, theatres and community venues within easy reach (OpenStreetMap).
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Hearten UK Ltd is a home care agency based in Reading, Berkshire, providing care and support in people's own homes. The agency supports older people, younger adults, and people with dementia, physical disabilities and learning disabilities.
Hearten UK Ltd was rated Requires Improvement by the Care Quality Commission in 2022. The inspection found the agency's Safe, Effective and Well-led services required improvement, while its Caring and Responsive services were rated Good.
What inspectors found
CQC: Requires improvementReport published 7 October 2022 · Last inspected 14 September 2022
Inspectors found that this home-care agency supports people with learning disabilities, autistic people, older people and others in their own homes. People are said to have a small, familiar team of staff who understand their needs, treat them kindly and protect their privacy and dignity. The report describes a management culture that gives people control over their lives and involves them and those close to them in planning care, but it also identifies gaps in policies, care records and compliance.
- Care and support are tailored to each person's needs and preferences.
- People have a consistent group of staff they know and trust, and staff are described as advocating for them.
- Staff are kind and caring, and they respect people's privacy and dignity.
- Management values and behaviours give people control over their lives, and people and those close to them take part in care planning.
- Policies and systems did not always support people's choice and control, or a least restrictive approach to their care.
- Care plans did not always contain enough detailed, accurate information and were not reviewed regularly.
- Inspectors identified breaches relating to safe care and treatment, consent, and governance, and the provider has been asked to submit an action plan.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsSparse
- Play SpacePlentiful
- Golf CourseLimited
- Public ParkPlentiful
- Tennis CourtAdequate
- Bowling GreenSparse
- Playing FieldAdequate
Local Amenities
- Pubs & BarsSparse
- Restaurants & CafesAdequate
- Retail ShoppingSparse
- SupermarketsAdequate
- TakeawaysAdequate
What home care costs
Estimated typical UK ranges — Hearten UK Ltd will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Hearten UK Ltd is backed by a local NHS health network. The nearest A&E is Royal Berkshire Hospital, 2.7 miles away. The local GP practice is WOODLEY PRACTICE, 0.8 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Reading
Information last reviewed October 2026.
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