Home care agency
Graceful Hands Care
Home care agency in Chatham, Medway
Graceful Hands Care
Home care agency in Chatham, Medway
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
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About
Graceful Hands Care is a home care agency based in Chatham, Medway, Kent, providing care and support to people in their own homes. The agency supports older people aged 65 and over, people with dementia, physical disabilities, mental health needs, sensory impairment, learning disabilities and substance misuse support.
Graceful Hands Care was rated Requires Improvement by the Care Quality Commission in 2023. The inspection found the agency's Caring key question to be rated Good, whilst Safe, Effective, Responsive and Well-led were all rated Requires Improvement.
What inspectors found
CQC: Requires improvementReport published 21 March 2023 · Last inspected 12 January 2023
Graceful Hands is a domiciliary agency that gives personal care to older adults in their own homes. At the time of inspection it supported one person. Staff described enjoying their work and having good support from the registered manager, and the service checks a person's needs before they start.
- Assessments are completed before a person starts, to confirm the service can meet their needs
- Infection-control procedures are in place, and staff have enough protective equipment
- Staff report positive feelings about their jobs and say the registered manager supports them
- The provider sought the views of people using the service and their relatives
- Risk assessments were not always completed, and plans to manage risks such as falls and the needs of people who had had a stroke were not always in place
- Checks on new staff before they started were not carried out properly
- Accidents, incidents and complaints were recorded but not investigated, and lessons were not passed on to staff; the provider also did not run routine checks to spot quality gaps or show what it changed after feedback
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpacePlentiful
- Golf CourseLimited
- Public ParkAmple
- Tennis CourtAmple
- Bowling GreenAmple
- Playing FieldAdequate
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesPlentiful
- Retail ShoppingPlentiful
- SupermarketsPlentiful
- TakeawaysPlentiful
What home care costs
Estimated typical UK ranges — Graceful Hands Care will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Graceful Hands Care is backed by a local NHS health network. The nearest A&E is Medway Maritime Hospital, 0.9 miles away. The local GP practice is BRYANT STREET MEDICAL PRACTICE, 0.4 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Chatham
Information last reviewed October 2026.
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