Golden Key Support Ltd

Home care agency in Tower Hamlets

CQC GoodDementia
NeighbourhoodCultural HubGreen SurroundingsWell Served
What do these badges mean?
  • Cultural Hub — An excellent range of libraries, museums, galleries, theatres and community venues within easy reach (OpenStreetMap).
  • Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
  • Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
AddressG11, East London Business Centre, 93-101 Greenfield Road, London, E1 1EJ

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About

Golden Key Support Ltd is a home care agency based in London that delivers care and support in people's own homes. The agency works with older people aged 65 and over, younger adults, and people living with dementia, physical disabilities, mental health conditions, sensory impairment and learning disabilities.

Golden Key Support Ltd was rated Good by the Care Quality Commission in 2022. The inspection found the agency effective, caring and responsive to the people it supports, with good leadership. The Safe key question was rated Requires Improvement.

What inspectors found

CQC: Good

Report published 27 September 2022 · Last inspected 24 August 2022

Inspectors found that Golden Key Support, a domiciliary care agency serving older adults and children with additional needs, provides consistent care workers who arrive on time and meet people's needs. People said they can always reach the office for help and are contacted regularly to check they are happy with the service. Staff are trained, supervised and well supported by managers, and people are helped to keep choice and control over their lives.

Strengths noted
  • Care workers are consistent and arrive on time, and people have a stable team who are familiar to them
  • Suitable safeguarding systems are in place, and staff seek advice from other professionals when concerned about someone's safety
  • Medicines are managed safely by trained staff, with effective systems for planning and checking medicines support
  • Staff are trained and supervised, and people are supported to maximise choice and control in the least restrictive way
Areas to improve
  • Risk management plans were sometimes not updated when people's needs changed
  • Medicines management plans were sometimes unclear about the exact level of support people needed
  • Routine COVID-19 testing of staff was not carried out as government guidance required at the time of the visit

Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.

Care provided

Dementia

Specialist care

Dementia
Learning disabilities
Mental health
Older people (65+)
Physical disabilities
Sensory impairment
Younger adults (under 65)

What's nearby

GP surgery300 m
Hospital650 m

Straight-line distances.

What’s in the area

Outdoor Spaces

  • AllotmentsPlentiful
  • Play SpacePlentiful
  • Golf CourseLimited
  • Public ParkPlentiful
  • Tennis CourtPlentiful
  • Bowling GreenAdequate
  • Playing FieldPlentiful

Local Amenities

  • Pubs & BarsPlentiful
  • Restaurants & CafesPlentiful
  • Retail ShoppingPlentiful
  • SupermarketsPlentiful
  • TakeawaysPlentiful

What home care costs

Hourly (visiting) care — typically £22–£30 per hour
Overnight (waking) care — typically £150–£220 per night
Live-in care — typically £1,100–£1,600 per week

Estimated typical UK ranges — Golden Key Support Ltd will give you a written quote after a free needs assessment. Check who pays with the funding calculator.

Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.

Local health safety net

Golden Key Support Ltd is backed by a local NHS health network. The nearest A&E is Royal London Hospital, 0.4 miles away. The local GP practice is THE SPITALFIELDS PRACTICE, 0.2 miles away.

Nearest hospital · A&E
Royal London Hospital · 0.4 mi
Nearest GP
THE SPITALFIELDS PRACTICE · 0.2 mi

Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.

Information last reviewed October 2026.

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