Home care agency
Genesis International Solutions
Home care agency in Farnborough, Hampshire
Genesis International Solutions
Home care agency in Farnborough, Hampshire
What do these badges mean?
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Genesis International Solutions is a home care agency based in Farnborough, Hampshire, delivering care and support in people's own homes. It supports older people aged 65 and over, younger adults, and people living with dementia, physical disabilities, mental health conditions and learning disabilities.
The agency was rated Requires Improvement by the Care Quality Commission in 2023. It was rated Good for caring and responsiveness, but requires improvement in being safe, effective and well-led.
What inspectors found
CQC: Requires improvementReport published 28 September 2023 · Last inspected 9 August 2023
Inspectors found that people using this live-in home care service, some of whom may be living with dementia, were supported by staff who were familiar with their needs and treated them with respect. Relatives consistently described warm, attentive support, and most care plans reflected people's life histories and preferences. The service is rated requires improvement, with the main concerns relating to safeguarding, recruitment and record keeping.
- Staff were familiar with individuals' health and medicine needs, and people's nutritional needs were met.
- Relatives consistently described support as kind, caring and compassionate, and people were treated with dignity.
- People were given choice and control over their lives, and staff encouraged independence where possible.
- Staff said they felt supported in their roles, and a complaints procedure was in place that valued feedback.
- Safeguarding concerns were not always acted on effectively or promptly, and not all required pre-employment checks were completed for new staff.
- Care and medicines records were sometimes incomplete, out of date or inaccurate, and fluid intake records needed improvement.
- Governance systems were not robust enough to consistently meet requirements, Mental Capacity Act principles were not consistently applied, and records of people's end-of-life wishes were missing.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpacePlentiful
- Golf CourseLimited
- Public ParkAdequate
- Tennis CourtAdequate
- Bowling GreenAdequate
- Playing FieldAdequate
Local Amenities
- Pubs & BarsAmple
- Restaurants & CafesAmple
- Retail ShoppingAdequate
- SupermarketsAmple
- TakeawaysAmple
What home care costs
Estimated typical UK ranges — Genesis International Solutions will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Genesis International Solutions is backed by a local NHS health network. The nearest A&E is Frimley Park Hospital, 1.7 miles away. The local GP practice is GIFFARD DRIVE SURGERY, 0.2 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Farnborough
Information last reviewed October 2026.
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