Home care agency
Figtree Care Services Ltd
Home care agency in Dartford, Kent
Figtree Care Services Ltd
Home care agency in Dartford, Kent
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Figtree Care Services Ltd provides residential care to older people aged 65 and over, younger adults under 65, and people with physical disabilities, learning disabilities, mental health needs, or substance misuse support requirements. The home is registered to accept all of these client groups.
Figtree Care Services Ltd was rated Requires Improvement by the Care Quality Commission in 2020. The inspection found the Caring key question to be Good, while Safe, Effective, Responsive and Well-led were all rated Requires Improvement.
What inspectors found
CQC: Requires improvementReport published 20 January 2020 · Last inspected 31 October 2019
Inspectors visited a domiciliary care agency in October 2019 and rated it requires improvement, the fourth consecutive rating at that level. Medicines administration is described as safer than before, though records for people needing help with medicines were not always accurate, and staff training has improved, with some induction and refresher training done late. People and relatives described staff as caring and kind, said care was rarely cancelled, and said they felt safe, though some visits were recorded as shorter than agreed.
- Staff were described as caring and kind, and people and relatives gave only positive feedback about staff, the registered manager and office staff
- Care plans were improved and updated when people's needs changed
- People were involved in decisions about their care and supported to make their own choices
- People felt safe with staff, knew who to approach with concerns, and said care was rarely cancelled
- Medicines records were not always accurate, and planned risk-management steps were not always written down
- Recruitment checks and monitoring processes needed further development, and a satisfaction survey's results were not shared with people and relatives
- Complainants were not always kept fully informed about the progress and outcome of their complaints
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpacePlentiful
- Golf CourseAdequate
- Public ParkAdequate
- Tennis CourtAmple
- Bowling GreenAdequate
- Playing FieldAmple
Local Amenities
- Pubs & BarsAmple
- Restaurants & CafesAmple
- Retail ShoppingAmple
- SupermarketsAdequate
- TakeawaysPlentiful
What home care costs
Estimated typical UK ranges — Figtree Care Services Ltd will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Figtree Care Services Ltd is backed by a local NHS health network. The nearest A&E is Darent Valley Hospital, 2.2 miles away. The local GP practice is THE WELLCOME PRACTICE, 0.5 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Dartford
Information last reviewed October 2026.
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