Faith's Walk Healthcare Services Ltd
Home care agency in Staines-upon-Thames, Surrey
What do these badges mean?
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Faith's Walk Healthcare Services Ltd is a home care agency providing care and support in people's own homes, with its office in Staines-upon-Thames, Surrey. Its care focus is dementia, and it also supports older people, younger adults under 65, people with physical disabilities and people with mental health needs. Before care starts, a member of the agency visits to assess the person's care needs and identify a suitable care professional. The initial assessment is free and carries no obligation. If the family goes ahead, the agency prepares a bespoke care package and briefs the chosen care professional before introductions.
The Care Quality Commission rates the agency Requires Improvement overall, in a report published in 2022. Its Effective, Caring and Responsive key questions are rated Good, while Safe and Well-led are rated Requires Improvement.
What inspectors found
CQC: Requires improvementReport published 3 November 2022 · Last inspected 12 October 2022
Inspectors found that people receiving personal care in their own homes, including older people and people with disabilities, were treated kindly and respectfully by staff, who were described as knowledgeable about each person's background. People reported no missed calls, and inspectors judged staffing levels sufficient to cover visits. Support was built around individual needs, encouraged independence, and involved people in decisions about their care.
- Staff were described as kind, caring and respectful by people and their relatives.
- Care plans were tailored to individual needs, and people were involved in decisions and encouraged to stay as independent as possible.
- Risks were well managed, including infection control and medicines, and people were supported to keep control over their own lives.
- People, relatives and staff regarded the service's leadership as robust and effective, and people knew how to complain and felt their concerns would be addressed.
- The provider's process for recruiting staff was not robust enough, and a breach was identified as a result.
- Some aspects of the service's management and oversight needed improvement.
- Inspectors will request an action plan from the provider and continue to monitor the service, working with the local authority.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAdequate
- Play SpaceAdequate
- Golf CourseLimited
- Public ParkPlentiful
- Tennis CourtAmple
- Bowling GreenAdequate
- Playing FieldAmple
Local Amenities
- Pubs & BarsAmple
- Restaurants & CafesPlentiful
- Retail ShoppingAmple
- SupermarketsPlentiful
- TakeawaysAmple
Gallery
What home care costs
Estimated typical UK ranges — Faith's Walk Healthcare Services Ltd will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Faith's Walk Healthcare Services Ltd is backed by a local NHS health network. The nearest A&E is St Peter's Hospital, 3.9 miles away. The local GP practice is HYTHE MEDICAL CENTRE SURGERY, 0.4 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Staines-upon-Thames
Information last reviewed October 2026.
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