Home care agency
Expertise Homecare (Central & West Kent) Ltd
Home care agency in Maidstone, Kent
Expertise Homecare (Central & West Kent) Ltd
Home care agency in Maidstone, Kent
Operated by Capella Care
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About
Expertise Homecare (Central & West Kent) Ltd is a home care agency based in Maidstone, Kent, providing care and support in people's own homes. It supports older people, younger adults, and people living with dementia, physical disabilities, mental health conditions, sensory impairment and learning disabilities.
The agency was rated Good by the Care Quality Commission in 2020, achieving Good grades across all five key questions: Safe, Effective, Caring, Responsive and Well-led.
What inspectors found
CQC: GoodReport published 23 January 2020 · Last inspected 5 November 2019
Inspectors found that people receive care from staff who are trained for their needs, including specialist needs, and that care plans are personalised and reviewed with the people using the service. Staff were described as kind, compassionate, and respectful of privacy and dignity, and the registered manager had introduced changes to improve morale and staff retention. Recruitment was ongoing to address a shortfall of care workers.
- Staff are trained to meet people's needs, including specialist needs, and receive ongoing support, supervision and guidance from their line manager.
- Care plans are personalised, record people's likes, dislikes and personal histories, and are developed and reviewed with the people involved.
- Staff are described as kind and compassionate, and people's privacy and dignity are protected while they are encouraged to stay independent.
- Feedback from people, relatives and others was gathered, and the provider acted on it through an improvement plan, with complaints and concerns listened to and acted on.
- People and relatives said they were unhappy about the lack of continuity with care staff, and concerns were raised during a period of interim management.
- Recruitment of care staff was still underway at the time of inspection to address a shortfall in staffing.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpaceAmple
- Golf CourseLimited
- Public ParkPlentiful
- Tennis CourtAmple
- Bowling GreenAmple
- Playing FieldAmple
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesAmple
- Retail ShoppingPlentiful
- SupermarketsPlentiful
- TakeawaysAmple
What home care costs
Estimated typical UK ranges — Expertise Homecare (Central & West Kent) Ltd will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Expertise Homecare (Central & West Kent) Ltd is backed by a local NHS health network. The nearest A&E is Maidstone Hospital, 1.3 miles away. The local GP practice is THE VINE MEDICAL CENTRE, 0.6 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Capella Care
Expertise Homecare (Central & West Kent) Ltd is one of 3 services run by Capella Care on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Maidstone
Information last reviewed October 2026.
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