ENS Care & Support

Home care agency in Westcliff-on-Sea, Southend-on-Sea

CQC GoodDementia
NeighbourhoodWell Served
What do these badges mean?
  • Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
Address22-24 Hamlet Court Road, Westcliff On Sea, SS0 7LX
Registered managerGemma Louise Ayres

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About

ENS Care & Support is a home care agency based in Westcliff-on-Sea, Essex, providing care and support to people in their own homes. The agency supports older people, younger adults and those with dementia, physical disabilities, learning disabilities, mental health conditions, sensory impairment and substance misuse needs. Services range from companionship and personal care to assistance with social activities and respite support. ENS Care & Support is registered with the Care Quality Commission and was rated Good in the 2022 inspection across all key questions: Safe, Effective, Caring, Responsive and Well-led.

The agency has over 30 years' experience delivering tailored, person-centred care in local communities. Its approach focuses on supporting people to live as they choose, maintaining independence and dignity in familiar surroundings.

What inspectors found

CQC: Good

Report published 12 May 2022 · Last inspected 19 April 2022

Inspectors rated this home good on their April 2022 visit, finding it supported people with choice, independence and access to their communities, and that staff used the right skills to communicate with people and manage their medicines. People were described as receiving kind, respectful care from trained staff, with care plans and risk assessments that guided daily support. The report notes that staff enjoy working there and feel supported, while the service's systems monitor quality and drive improvements.

Strengths noted
  • People were supported to make their own choices and to pursue interests and keep in touch with family and friends
  • Staff had the skills to communicate with people who use body language, pictures or symbols
  • Staff were kind and respectful, protecting people's privacy and dignity while promoting independence
  • Recruitment, supervision and training systems were robust, and the provider monitored quality regularly
Areas to improve
  • Feedback about staffing levels was mixed

Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.

Care provided

Dementia

Specialist care

Dementia
Learning disabilities
Mental health
Older people (65+)
Physical disabilities
Sensory impairment
Substance misuse
Younger adults (under 65)

What's nearby

GP surgery150 m
Hospital1.1 miles

Straight-line distances.

What’s in the area

Outdoor Spaces

  • AllotmentsSparse
  • Play SpaceSparse
  • Golf CourseLimited
  • Public ParkAdequate
  • Tennis CourtAmple
  • Bowling GreenPlentiful
  • Playing FieldAmple

Local Amenities

  • Pubs & BarsPlentiful
  • Restaurants & CafesPlentiful
  • Retail ShoppingPlentiful
  • SupermarketsPlentiful
  • TakeawaysPlentiful

Gallery

What home care costs

Hourly (visiting) care — typically £22–£30 per hour
Overnight (waking) care — typically £150–£220 per night
Live-in care — typically £1,100–£1,600 per week

Estimated typical UK ranges — ENS Care & Support will give you a written quote after a free needs assessment. Check who pays with the funding calculator.

Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.

Local health safety net

ENS Care & Support is backed by a local NHS health network. The nearest A&E is Southend Hospital, 1.1 miles away. The local GP practice is THE VALKYRIE SURGERY, 0.1 miles away, rated ‘Good’ by the CQC.

Nearest hospital · A&E
Southend Hospital · 1.1 mi
Nearest GP · CQC Good
THE VALKYRIE SURGERY · 0.1 mi

Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.

Information last reviewed October 2026.

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