Home care agency
Elegant Excellency Health and Social Care Services Ltd
Home care agency in Enfield
Elegant Excellency Health and Social Care Services Ltd
Home care agency in Enfield
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Elegant Excellency Health and Social Care Services Ltd is a home care agency based in London that delivers care and support in people's own homes. It supports older people aged 65 and over, younger adults under 65, people with physical disabilities, and people with sensory impairment.
The agency was rated Requires Improvement by the Care Quality Commission in 2024. It was rated Good for Effective care and Caring, but Requires Improvement for Safe, Responsive and Well-led.
What inspectors found
CQC: Requires improvementReport published 26 April 2024 · Last inspected 28 November 2023
Inspectors found that people and relatives were happy with the care and felt it met their needs. Staff were described as kind, caring and familiar with the people they support, arriving on time and staying the agreed length of visit. Staff said they felt supported and could raise concerns with the manager, but risk assessments, recruitment checks, care planning, medicines recording and audits were found to need significant improvement.
- People and relatives said the care was responsive to their needs and that they were happy with it.
- Staff were described as kind and caring, and as knowing people well.
- Staff arrived on time and stayed the correct length of visit, according to people.
- People felt their cultural needs, such as food and language, were respected, and staff had training on safeguarding and knew how to report concerns.
- Personal risks were not always assessed, and where they were, the process was inconsistent and risk documents did not always give staff adequate guidance.
- Staff recruitment was not robust, as appropriate background checks and information were not always obtained.
- Care plans were inconsistent and not always person-centred, medicines recording was not always appropriate, and the provider's audits did not identify the problems found at inspection.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAdequate
- Play SpaceAmple
- Golf CourseSparse
- Public ParkAmple
- Tennis CourtAdequate
- Bowling GreenSparse
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsAdequate
- Restaurants & CafesAmple
- Retail ShoppingAmple
- SupermarketsPlentiful
- TakeawaysAmple
What home care costs
Estimated typical UK ranges — Elegant Excellency Health and Social Care Services Ltd will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Elegant Excellency Health and Social Care Services Ltd is backed by a local NHS health network. The nearest A&E is North Middlesex Hospital, 1.3 miles away. The local GP practice is RAINBOW PRACTICE, 0.7 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Enfield
Information last reviewed October 2026.
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