Elegance Care and Support
Home care agency in Houghton Le Spring, Sunderland
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About
Elegance Care and Support provides care for people with dementia, and also supports older people, younger adults, and people with physical disabilities, mental health needs, learning disabilities, and eating disorders. The home is rated Good by the Care Quality Commission, with Good grades across all five key questions: Safe, Effective, Caring, Responsive, and Well-led. This rating was published in 2022.
What inspectors found
CQC: GoodReport published 27 July 2022 · Last inspected 30 May 2022
Inspectors found that people and relatives felt safe with this home care agency and described staff as caring and friendly. Care was described as person-centred, with staff supporting people's nutrition, health needs, and independence, and staff received regular training and supervision. The registered manager was described as approachable and responsive, and the agency's quality checks and feedback processes were judged effective.
- People and relatives said staff were kind and chatty, and that the service felt safe and well managed.
- Staff received regular training, supervision, spot checks and appraisals, and safe recruitment processes were followed.
- Care plans set out how people wanted to be supported, and people were helped to keep their independence and make their own choices.
- Medicines were handled safely, and the provider learned from past incidents to reduce future risks.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpaceSparse
- Golf CourseLimited
- Public ParkAdequate
- Tennis CourtLimited
- Bowling GreenAdequate
- Playing FieldAmple
Local Amenities
- Pubs & BarsAdequate
- Restaurants & CafesSparse
- Retail ShoppingSparse
- SupermarketsSparse
- TakeawaysAdequate
What home care costs
Estimated typical UK ranges — Elegance Care and Support will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Elegance Care and Support is backed by a local NHS health network. The nearest A&E is University Hospital of North Durham, 6 miles away. The local GP practice is HETTON GROUP PRACTICE, 0.7 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Houghton Le Spring
Information last reviewed October 2026.
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